Shuja Ali
Freelancer
Karachi,Sindh
Summary
Proven Customer Service Representative at PJP Travel & Tour, adept in account management and retail support, significantly enhanced loyalty through empathetic dispute resolution. Skillfully managed high-stress situations, boosting customer satisfaction. Brings key holder experience and a talent for maintaining professionalism under pressure, showcasing a unique blend of hard and soft skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Costumer Service Representative
PJP Travel & Tour
02.2023 - 09.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Education
Undergraduate - Bcom
The Settings Educational Trends
Karachi01.2022
Skills
Key holder experience
undefinedCertification
Graphic designing
Timeline
Graphic designing
10-2024
Costumer Service Representative
PJP Travel & Tour
02.2023 - 09.2024
Undergraduate - Bcom
The Settings Educational Trends
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