Shozab Hanif

• Managed customer bank accounts, including opening, closing, and updating details to meet client needs.
• Facilitated cross-departmental collaborations to address complex banking issues, fostering a culture of teamwork and problem-solving.
• Streamlined banking processes through the introduction of technology solutions, resulting in improved efficiency and customer satisfaction.
• Processed a wide range of financial transactions such as deposits, withdrawals, and transfers with accuracy.
• Conducted regular audits on bank operations to maintain compliance with internal and external regulations.

I started my banking career in 2009 as a BSO at ABL where i gained foundation experience in branch operation and customer service.

I was promoted to BSM in 2018 and continue this journey as an operations manager till 2026.