Shoukat Riaz
Regional Manager Administration & Operation
LAHORE
Summary
Dynamic Regional Administration & Operational Manager at MGPL Pvt Ltd, Performing Responsibilities as 3P services provider ( Administrative Operational Logistic and Site Security to Unilever Pakistan , COCA COLA Pakistan and Pakistan Tobacco ( BAT) skilled in operations management and team leadership. Achieved enhanced customer satisfaction through strategic initiatives and effective communication. Championed safety protocols, significantly reducing workplace accidents while fostering strong vendor relationships to optimize service quality and pricing.
Overview
13
13
years of professional experience
Work History
Regional Administration & Operations Manager
MGPL Pvt Ltd
Lahore, Punjab, Pakistan
03.2013 - Current
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Facilitated smooth collaboration between departments through clear communication channels.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Implemented quality control systems to boost overall product consistency and reliability.
- Analyzed and reported on key performance metrics to senior management.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed and maintained relationships with external vendors and suppliers.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Trained and guided team members to maintain high productivity and performance metrics.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Education
MBA - Business Administration And Management
Lahore Leads University
Lahore, Punjab, Pakistan 05.2001 -
Skills
Operations management
Customer service
Performance monitoring
Team leadership
Operations monitoring
Performance reporting
KPI tracking
Decision-making
Client relationships
Incidents management
Staff training
Customer relationship management (CRM)
Logistics oversight
Project management
Contract management
Policies and procedures implementation
Accomplishments
- Increased company savings by 15% through corporate consensus-building and cross-functional geographical team coordination and development.
- Earned the “Best Regional Manager ” Award in 2018 for Successfully Conducting the LSA 2018 for UNILEVER.
- Earned the “Best Regional Manager ” Award in 2023 & 2026 for Successfully Conducting and fulfill the requirements for SGP audit of COCA COLA Pakistan .
Timeline
Regional Administration & Operations Manager
MGPL Pvt Ltd
03.2013 - Current
MBA - Business Administration And Management
Lahore Leads University
05.2001 -