Experienced restaurant manager with over 10 years of expertise in the industry. Skilled in overseeing operations, leading teams, and ensuring exceptional customer service. Certified by Hamburger University and PizzAcademy UK, demonstrating commitment to continuous professional development. Proven track record of successfully managing budgets, optimizing efficiency, and driving revenue growth. Adept at fostering a positive work environment and building strong relationships with staff and customers alike.
Hi, I’m
Shoaib Sarfraz
Asif Colony Shalimar Town Lahore,Punjab
Summary
Overview
10
years of professional experience
5
Certifications
Work History
Papa John's PizzaLahore, Punjab
Restaurant Manager
08.2024 - Current
Job overview
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Inventory Managment
- P&L Button Line & Top Line
- EBIDTA
- Staff Hiring & Training
- Food Safety & NSF Audits
- Organized and detail-oriented with a strong work ethic.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
McDonald (RICC) Dammam, Saudia Arabia
Restaurant Manager
08.2023 - 08.2024
Job overview
- Recruiting, training and supervising staff
- Agreeing and managing budgets
- Creating staffing rotas
- Planning menus, Inventory Management, QSCV, Ensuring compliance with licensing, hygiene and health and safety legislation P&L Management, instore HR, Ordering Weekly, KPI Overall
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
Baskin RobbinsLahore, Pakistan
Restaurant Manager
01.2020 - 08.2023
Job overview
- Develop and implement sales and marketing strategies, budgeting, and forecasting to achieve revenue and room night goals
- Conduct market analysis to identify potential clients, evaluate competitor activity, and arrange site visits for new sales opportunities
- Proactively network and prospect for new clients, while fostering long-term relationships with existing customers to drive repeat business
- Maintain up-to-date knowledge of industry trends and adjust sales approaches accordingly to maximize sales performance.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Chacha JeeLahore, Punjab
Restaurant Manager
11.2017 - 07.2019
Job overview
- Uphold the highest standards in food and beverage service to guarantee exceptional customer experiences
- Efficiently manage costs, including food, labor, and electricity, to optimize budget allocation
- Ensure strict compliance with health, safety, and hygiene procedures, maintaining a safe environment
- Possess a comprehensive understanding of all menu offerings and proactively suggest recommendations
- Spearheaded the recruitment, training, and development of restaurant staff to achieve excellence
- Handle customer complaints professionally, resolving issues promptly and to their satisfaction.
China Grill
Restaurant Manager
05.2016 - 11.2017
Job overview
- As Restaurant Manager at China Grill (Wah-Brands), ensured top-notch food and beverage service
- Managed budget by controlling food, labor, and electricity costs effectively
- Upheld health, safety, and hygiene standards for a safe dining environment
- Possessed menu expertise and provided tailored recommendations to guests
- Led staff recruitment, training, and development, resolving customer complaints promptly, maximizing sales, collaborating on menu development, overseeing reservations, and preparing sales reports.
China Grill
Team Leader
10.2015 - 05.2016
Job overview
- Served as Team Leader at China Grill (Wah-Brands), ensuring exceptional food and beverage service
- Managed cost controls for food, labor, and electricity, optimizing financial performance
- Strictly adhered to health, safety, and hygiene standards for customer and staff well-being
- Possessed extensive menu knowledge, providing personalized recommendations to guests
- Led staff recruitment, training, and development initiatives, fostering excellence in the team
- Professionally handled customer complaints, aiming for swift resolution and satisfaction
- Strategically capitalized on opportunities to boost sales and revenue, collaborating on menu enhancements, managing reservations, schedules, and generating informative owner reports.
China Grill
Cashier
11.2014 - 10.2015
Job overview
- Efficiently managed cash transactions and provided exceptional customer service at China Grill (Wah-Brands)
- Accurately processed payments, maintained a clean cashier station, and ensured order accuracy
- Upheld financial integrity by balancing cash registers and reconciling discrepancies accurately
- Assisted in inventory management, restocking supplies, and maintaining a tidy dining area
- Collaborated with team members to maintain a smooth workflow during busy shifts
- Addressed customer inquiries and resolved concerns professionally and promptly
- Adhered to company policies and procedures, contributing to a positive dining experience for patrons.
Education
Global Institute Lahore
Bachelor of Commerce
University Overview
Skills
Inventory Management
Certification
Certified Restaurant Manager from Hamburger University
Accomplishments
Accomplishments
- Highest Sales Achieving in Eid Sales Target 2021
Personal Information
Personal Information
Date of Birth: 07/12/97
Languages
Arabic
Intermediate (B1)
English
Advanced (C1)
Timeline
Restaurant Manager
Papa John's Pizza
08.2024 - Current
Restaurant Manager
McDonald (RICC)
08.2023 - 08.2024
Restaurant Manager
Baskin Robbins
01.2020 - 08.2023
Restaurant Manager
Chacha Jee
11.2017 - 07.2019
Restaurant Manager
China Grill
05.2016 - 11.2017
Team Leader
China Grill
10.2015 - 05.2016
Cashier
China Grill
11.2014 - 10.2015
Global Institute Lahore
Bachelor of Commerce
Similar Profiles
RAJ PATELRAJ PATEL
Store Manager at Papa John's Pizza,Domino Pizza,Magazine ShopStore Manager at Papa John's Pizza,Domino Pizza,Magazine Shop
FARHAN UR RAHMAN MohammedFARHAN UR RAHMAN Mohammed
Assistant manager at Papa John's Pizza PLUMSTEAD ROAD207,NR1 4ABAssistant manager at Papa John's Pizza PLUMSTEAD ROAD207,NR1 4AB
Jesse WestberryJesse Westberry
Delivery Driver/Customer Service Representative at Papa John's PizzaDelivery Driver/Customer Service Representative at Papa John's Pizza
Elizabeth DavisElizabeth Davis
Delivery Driver at Papa John's PizzaDelivery Driver at Papa John's Pizza
Amina RamzanAmina Ramzan
Home Schooling at NAHome Schooling at NA