Summary
Overview
Work History
Education
Timeline
CustomerServiceRepresentative
Shoaib Mustafa

Shoaib Mustafa

Technical Expert
Karachi,Malir

Summary

With a proven track record at Waseem Enterprises, I excelled in training new technicians and significantly enhanced customer satisfaction through expert technical support. My skills in system repairs (hard skill) and building customer rapport (soft skill) have consistently contributed to team and client success, showcasing my commitment to excellence and mechanical knowledge.

Overview

11
11
years of professional experience
1
1
Language

Work History

IT Technician

Microtech Inc.Company
08.2020 - Current
  • Established, repaired and optimized networks by installing wiring, cabling and devices.
  • Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
  • Participated in planning sessions for IT projects, contributing technical expertise to ensure successful project outcomes.

Senior AC Technician

Waseem Enterprises
01.2014 - Current
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Increased customer satisfaction with prompt and knowledgeable support for various technical issues.

Education

Certificate Of Technical Studies - Air Conditioner Maintenance

Vocational Training Institute
Lahore/Pakistan

MATRICULATION - Arts

Lahore Grammer School
LAHORE PAKISTAN

Timeline

IT Technician

Microtech Inc.Company
08.2020 - Current

Senior AC Technician

Waseem Enterprises
01.2014 - Current

Certificate Of Technical Studies - Air Conditioner Maintenance

Vocational Training Institute

MATRICULATION - Arts

Lahore Grammer School

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Shoaib MustafaTechnical Expert