SHOAIB KHAN

1- The position is responsible to head the service center, ensure customer satisfaction, smooth service operations through best quality service and making service center a profit center.

2- Ensure timely reporting and feed back to CSD – HO on critical issues.

3-To resolve Customer or Dealer Complaints Resolution within 3 days and no pending more than 3 days

4-To arrange parts for PNA complaints on top priority basis for resolution

5- To visit & satisfy the dealer and customer regularly on weekly & monthly basis.

6- To run service center smoothly, control the service cost and earn revenue.

7- To give product quality complaints feedback daily basis with model, serial, fault, picture & complaint no. details.

8- To dispatch faulty warranty parts to concern factory on 15th of every month with complaint no. and fault detail.

1- The position is responsible to head the service center, ensure customer satisfaction, smooth service operations through best quality service and making service center a profit center.

2- Ensure highest level of quality service; reduce repeat repairs and response to customer and dealers.

3- Monitor, control and minimize operational expenditure and manage with in allocated budget .

4- Coordinate visit authorized service centers (ASC) on regular basis to monitor performance and provide guidance to improve service quality label with sales teams and dealers to ensure that complains are resolved.

5- Ensure timely reporting and feed back to CSD – HO on critical issues.

6- Ensure availability of spare parts and maintain sufficient stock according to market requirement.

7- Arise timely demands to arrange spare parts from CSD-HO and local purchase.

8- Ensure all requirement of ISO9000 quality management system are fulfill and work is in accordance to defined standards.

9- Educate and train the service staff to effectively performed their responsibilities.

10- Recommend sales returns keeping in view the technical reasons and follow the sales return procedures.

• Ø Plain assign inspect and supervise maintenance repair and sale return activities maintain record and file prepare report
• Ø Take approval for any critical case from head office
• Ø Assign and distribute work orders and work request
• Ø Review all work orders and work request
• Ø Review all work orders before and after completion
• Ø Oder and pick up parts for jobs in order to keep technician on the job
• Ø Routing and of direct customer from accounts to the and delivery
• Ø Collecting feedback from customer to ensure satisfaction
• Ø Ensure timely lifting and delivery of the unit to customer after repairs
• Ø Monitoring and controlling work shop pending complaints.
• Ø Any other tasks as assigned by the management

• Ø Preparing and Maintaining receiving and delivery formats of In/Out units at work shop
• Ø Handling workshop complains timely closing with in 72 hours and ensure on timely delivery to the customer
• Ø Preparing material requisition and transfer slips of the required materials/parts on the basis daily routine work
• Ø Routing of direct customer from account to the end delivery
• Ø Collecting feed backs from customers to ensure satisfactions
• Ø Ensure timely lifting and delivery of the unit to the customer after repairs.
• Ø Repaired PEL and AMORE refrigerator, Plate Freezer, Scoping.
• Ø Any other task as assigned by the management.

• Ø Conduct maintenance for Refrigeration and Air Conditions
• Ø Install of Air conditions
• Ø Repair damage and dysfunctional air conditioners.
• Ø Check its functions and status
• Ø Expert knowledge of spare parts required replacement and compatibility.
• Ø Conduct routine inspections
• Ø Diagnosing leakage