Shoaib Khalil
Multan, Punjab,PB
Summary
Results-driven IT Support Specialist with proven experience in end-user support, system administration, and troubleshooting. Skilled in hardware/software maintenance, network management, and helpdesk operations with a strong record of reducing downtime, improving system uptime, and enhancing user experience. Adept at collaborating with teams, training staff, and implementing IT solutions that improve efficiency and security.
Overview
4
4
years of professional experience
1
1
Certification
Work History
System & Network Administrator
Volka Food International
05.2025 - Current
- - Manage Active Directory, user accounts, and group policies, ensuring secure access control.
- - Configure and maintain DC/ADC, improving system reliability and authentication.
- - Provide IT support for 150+ staff, resolving hardware/software issues and reducing downtime by 20%.
- - Monitor and troubleshoot LAN/WAN networks, improving connectivity and uptime.
- - Use remote tools (VNC, Any Desk) to deliver timely technical support across multiple locations.
- - Implement IT policies for system security and data protection, minimizing risks.
Officer IT Support
Allied Bank Limited
09.2021 - 05.2025
- - Delivered IT support to 200+ users, resolving tickets efficiently and reducing average response time by 25%.
- - Coordinated with network operations to resolve ISP issues across multiple branches.
- - Monitored LAN/WAN/ATM links using NMS, improving network uptime by 15%.
- - Assisted with LAN/WAN infrastructure maintenance (DSL, Wireless, Fiber).
- - Supported Cisco routers and switches to ensure stable branch connectivity.
System & Network Engineer
GCS
04.2022 - 09.2022
- - Installed and configured AD, WSUS, and Office 365, streamlining IT operations.
- - Managed antivirus and patch management, reducing vulnerabilities by 30%.
- - Configured routers, switches, and monitoring tools, ensuring high system availability.
- - Provided proactive remote troubleshooting, maintaining IT standards across multiple branches.
- - Implemented security protocols, preventing unauthorized access and reducing incidents.
IT Support Engineer
BCI Services
09.2021 - 04.2022
- - Delivered remote IT support using VNC, Beyond Trust, and Tera Term, reducing resolution time.
- - Provided end-user support for desktops, laptops, and software, resolving 50+ weekly tickets.
- - Supported server environments (Windows Server, SCCM, WSUS) with timely patching and updates.
- - Assisted with malware removal and endpoint protection using Symantec and Infosec tools.
Education
Master of Science - Computer Science
NCBA&E
NBCA&E09-2025
BS - Telecommunication Systems
BZU Multan
10-2020
Skills
- IT Support & Helpdesk Operations
- Troubleshooting: Hardware, Software, Network Devices
- Active Directory & Group Policy Management
- System Imaging, Deployment & Setup
- Networking: LAN, WAN, VLAN, WLAN, DNS, DHCP, NAT
- Server Management: Windows Server (2016/2019), WSUS, SCCM
- Firewalls & Security: FortiGate, Palo Alto, Symantec, VPNs
- Cloud Platforms: M365, Azure AD, O365 Exchange
- Backup Solutions: Veeam, Acronis
- Remote Support Tools: ConnectWise Manage, VNC, Any Desk, Beyond Trust, WinSCP
- Virtualization: VMware, Hyper-V
- Ticketing Systems: ConnectWise, ServiceNow, Zendesk (or similar)
- End-User Training & Onboarding
- Strong Documentation, Communication & Team Collaboration
Certification
- Google IT Support
- Microsoft Azure Fundamentals (AZ-900)
- Office 365 (Training)
- Palo Alto Networks Security
- Cisco CCNA (Routing & Switching)
- CompTIA A+ (Training)
- MCSE (Training)
- Huawei HCIA (Routing & Switching, Security, AI)
- Huawei HCIP (Routing & Switching)
Timeline
System & Network Administrator
Volka Food International
05.2025 - Current
System & Network Engineer
GCS
04.2022 - 09.2022
Officer IT Support
Allied Bank Limited
09.2021 - 05.2025
IT Support Engineer
BCI Services
09.2021 - 04.2022
Master of Science - Computer Science
NCBA&E
BS - Telecommunication Systems
BZU Multan