Sheryar Khan
Computer Engineer
Peshawar,kp
Summary
Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call.
Overview
1
1
year of professional experience
6
6
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
IT Support Engineer
Rehman Medical Institute RMI
11.2023 - Current
- Optimized system performance, conducting routine checks and addressing potential issues before escalation.
- Configured hardware and granted system permissions to new employees.
- Championed end-user satisfaction surveys leading to targeted improvements in helpdesk operations.
- Improved IT system performance by implementing proactive maintenance processes and timely upgrades.
- Installed, configured and maintained computer systems and network connections.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
Intern Engineer
Rehman Medical Institute
06.2023 - 10.2023
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Configured hardware and granted system permissions to new employees.
- Assisted with updating technical support best practices for use by team.
- Promoted efficiency among departments with prompt resolution of system issues.
Education
Bachelor of Science - Computer Science
Agriculture University Of Peshawar
Peshawar, Khyber Pakhtunkhwa, Pakistan 09.2016 - 06.2020
F.Sc - Computer Science
Icms College
Peshawar, Khyber Pakhtunkhwa, Pakistan 09.2014 - 08.2016
Matriculation - Science Education
Peshawar Public School & College
Peshawar, Pakistan 04.2001 -
Skills
MS Officeundefined
Certification
CCNA
Timeline
MCPSE
12-2023
IT Support Engineer
Rehman Medical Institute RMI
11.2023 - Current
CCNA
11-2023
Intern Engineer
Rehman Medical Institute
06.2023 - 10.2023
Bachelor of Science - Computer Science
Agriculture University Of Peshawar
09.2016 - 06.2020
F.Sc - Computer Science
Icms College
09.2014 - 08.2016
Matriculation - Science Education
Peshawar Public School & College
04.2001 -
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