Sheraz Hussain
Lahore
Summary
Dynamic Travel Agency Manager with expertise in customer relationship management, itinerary creation, and problem-solving. Proven success in supporting team operations and developing marketing strategies to enhance customer satisfaction and drive revenue growth.
Overview
7
7
years of professional experience
Work History
Travel Agency Manager
7 Sky
Lahore
03.2023 - Current
- Supported team members in daily operations and customer service tasks.
- Negotiated contracts with suppliers for discounted rates on airfare, hotel stays, and other services.
- Collaborated closely with colleagues from other departments to ensure smooth operation of the business.
- Developed and implemented marketing strategies to increase customer base and revenue.
- Reviewed feedback from customers regarding their experiences with the agency's services.
- Conducted training sessions for new hires on company policies and procedures related to selling travel packages.
- Advised clients on visa requirements when traveling abroad as well as necessary immunizations needed prior departure date.
- Managed daily operations of the travel agency including staff management and budgeting.
- Created and managed budgets for travel, training, and team-building activities.
Senior Travel Agent
7 Sky
Lahore
11.2018 - 03.2023
- Assisted clients in planning and booking travel arrangements.
- Provided information on destinations, accommodations, and activities.
- Managed customer inquiries via phone and email communication.
- Collaborated with vendors to secure competitive rates for clients.
- Created itineraries for customers, including flight bookings, car rentals and hotel reservations.
- Assisted customers in making changes to existing itineraries or canceling trips.
- Resolved any issues related to travel plans and services.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Telemarketer
Prestige Marketing
01.2022 - 06.2022
- Conducted outbound calls to engage potential customers for marketing campaigns.
Computer Course Participant
Abrish Institute of Computer Science
- I have hands-on experience with Microsoft Office and email.
Education
Associate of Science - Science
Shah Abdul Latif University Khairpur
Khairpur06-2023
DAE - Civil
ASKA Institute of Technology
Guddu, Pakistan03-2021
One Year Course Of - English Language
Abrish Institute of Languages
Guddu01-2017
F.Sc. - Pre-Engineering
WAPDA Degree College
Guddu, PakistanMatriculation - Science
WAPDA Public School
Guddu, PakistanSkills
- Customer relationship management
- Travel planning
- Itinerary creation
- Staff training
- Communication skills
- Flight scheduling
- Travel documentation
- Ticketing procedures
- Reservation management
- Booking issues
- Travel bookings
- Passenger assistance
- Team management
- Good Telephone Etiquette
Personal Information
- Name: Sheraz hussain
- CNIC number: 43104-6570369-1
- Father's name: Zulfiqar Hussain
- Nationality: Pakistani
- Religion: Islam
Languages
Urdu
First Language
English
Advanced (C1)
C1
References
References available upon request.
Timeline
Travel Agency Manager
7 Sky
03.2023 - Current
Telemarketer
Prestige Marketing
01.2022 - 06.2022
Senior Travel Agent
7 Sky
11.2018 - 03.2023
Computer Course Participant
Abrish Institute of Computer Science
Associate of Science - Science
Shah Abdul Latif University Khairpur
DAE - Civil
ASKA Institute of Technology
One Year Course Of - English Language
Abrish Institute of Languages
F.Sc. - Pre-Engineering
WAPDA Degree College
Matriculation - Science
WAPDA Public School
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