Website Development
Sheikh Muhammad Yousaf Hassan
Customer Service Specialist
Rawalpindi,Pakistan
Summary
To seek challenging position in an organization with an aim to contribute positively towards its objectives to the best knowledge abilities and skills and to serve with honestly integrity and diligence with the firm belief that the entity growth and success would be my own. Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.
Overview
5
5
years of professional experience
1
1
Certification
3
3
Languages
Work History
Consultant Customer Sales Representative
Robust Solutions
01.2024 - Current
- Assisted call-in customers with questions and orders.
- Resolved concerns with products or services to help with retention and drive sales.
- Described product highlights and benefits to help guide purchasing decisions.
- Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.
Digital Media Manager
Aywinkle
03.2019 - Current
- Remained composed and highly professional in fast-paced and constantly changing environment, effectively handling challenging situations and difficult individuals to achieve objectives.
- Crafted plan for breaking news events and trained and prepared entire staff on how to handle such scenarios.
- Participated in meetings with producers and production crew to keep program in step with creative vision.
- Collaborated with network executives to define and propel organization's mission and vision.
Customer Service Representative
C2o (Cabcall Outsource)
10.2022 - 12.2023
- Responded to customer requests for products, services, and company information.
- Updated account information to maintain customer records.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Solving customer queries to meet the best standards of customer.
Digital Marketing Manager
G-Byte Techno
02.2019 - 04.2021
- Analyzed competitor pages to locate backlink and keyword opportunities.
- Led and managed talented teams to plan and implement project tasks meeting timelines and exceeding expectations.
- Monitored trends in digital marketing landscape and adjusted strategies accordingly.
- Monitored return on investment of online and social media marketing efforts.
Education
High School Diploma -
Punjab Group Of Colleges
Rawalpindi, Pakistan 04.2001 -
GED -
Leaps International School
Rawalpindi, Pakistan 04.2001 -
Skills
Complaint Resolution
Software
Web Designing
Graphic Designing
Digital Media Marketing
Microsoft Office
Certification
Certified [Customer Service Representative], [C2o (Cabcall Outsource] - [1 Year]
Graphic Designing
I've some graphic designing skills having an hands-on experience on different professional software's as such Adobe Photoshop, Corel Draw 11 and many other platforms, I've designed many logos and also designed post to handle the business pages of some brands.
Timeline
Consultant Customer Sales Representative
Robust Solutions
01.2024 - Current
Certified [Customer Service Representative], [C2o (Cabcall Outsource] - [1 Year]
12-2023
Customer Service Representative
C2o (Cabcall Outsource)
10.2022 - 12.2023
Digital Media Manager
Aywinkle
03.2019 - Current
Digital Marketing Manager
G-Byte Techno
02.2019 - 04.2021
High School Diploma -
Punjab Group Of Colleges
04.2001 -
GED -
Leaps International School
04.2001 -
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