Sheikh M Haris Moeen
Payment Industry Expert
700-F2, Wapda Town, Lahore,Punjab
Summary
Results-focused management professional offering 9 years of progressive leadership experience. Transforms high-potential staff into outstanding leaders demonstrating creativity and savvy critical to financial and operational success.
A proven track record of resolving complex production issues involving online transaction processing in development and customer support facing roles. Able to provide front line Technical Product Support as part of Customer Service Operation. Experienced in handling 2nd line support calls/tickets, analyze and investigate problems, implement fixes, escalate support calls to 3rd level and work closely with the service desk team. Flexible, resourceful and willing to take full ownership of user problems until fully resolved.
Overview
9
9
years of post-secondary education
9
9
years of professional experience
Work History
Associate Project Manager
Rolustech
Lahore, Punjab
03.2022 - Current
- Managed 2 project teams in Agile environment, realizing success through application of SDLC methodologies and exceptional leadership skills.
- Outlined work plans, determined resources, wrote timelines and generated initial budgets as part of project scope determination.
- Developed project management roadmap to define project objectives, timelines and milestones.
- Designed technical upgrade paths, incorporating requested functionality and performance enhancements.
- Escalated incidents to next level to remain compliant with company's standards and procedures.
- Met project deadlines without sacrificing build quality or workplace safety.
- Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Mentored and guided staff to enhance performance and exceed customer expectations.
Associate Project Manager
i2c Inc.
Lahore, Punjab
01.2020 - 03.2022
- I2c Inc. Provides electronic payment processing, point of sale activation solutions (POSA) and prepaid application services.
- As part of 24x7 technical support team, my responsibilities are:
- Demos Presentations/preparation for new products/ application suites.
- Fostered relationships with vendors to communicate on problem areas and work closely to resolve.
- Developed and initiated projects, including managing costs, schedule and performance.
- Reined in project costs while meeting key milestones.
- Modified and directed project plans to meet organizational needs.
- Provided accurate, detailed quantity take-offs from project drawings and technical specifications.
- Identified plans and resources required to meet project goals and objectives.
- Provided management for 100+ internal personnel, contractors and vendors.
- Developed executive presentations and reports to facilitate project evaluation and process improvement.
- Eliminated discrepancies by reviewing performance, status and security adherence.
- Orchestrated projects within strict timeframes by solving complex problems and working closely with senior leaders.
- Drove team success through shared vision and recognition of quality performance.
- Preparing/escalating regular progress reports to higher management.
Team Lead
i2c Inc.
Lahore, Punjab
01.2018 - 12.2019
- Oversaw training and on-boarding process for all newly hired employees within Product Support.
- Conducting Clients/Partners certifications for the corporate web-services (SOAP/REST) Suite.
- Trainings (off/on-site) over telephone of new Clients/Business Partners/Vendors about the MCP Ecosystem.
- Reduced financial discrepancies by monitoring monetary transactions, including credit card sales and deposits.
- Root cause analysis of the issues reported by the clients and provide fixes, plus escalation of issues to the concerned departments/stakeholders.
- Oversaw training and onboarding process for all newly hired employees within Product Support.
Senior Software Engineer
i2c Inc.
Lahore, Punjab
06.2013 - 12.2017
- Created procedures for system monitoring, recovery, backup and optimization.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Website development using in-house CMS (Content Management System).
- Handling client calls for technical product information.
- Update ticketing system to ensure all customer contact and fault resolution has audit trail.
- Daily reconciliation of system records with associated Banks and Networks (MasterCard, Visa, Discover, Efund, FIS, American Express, Union Pay etc.).
Education
BSCS -
FAST-NU
Lahore 08.2007 - 01.2013
F. Sc - Pre Engineering
F. C. College
Lahore 01.2005 - 01.2007
Matriculation -
Saint Anthony’s High School
Lahore 01.2003 - 01.2005
Skills
Project Management
Accomplishments
- Won Outstanding Performance Award for Year 2017.
- Nominee for the Employee of the Year 2018.
- Nominee for the Employee of the Year 2019.
- I2c stepped into the Credit Card industry with a vision of being a Billion Dollar company and I was one of them who was assigned and worked on this project from the very scratch.
- Sound knowledge of Credit Card platform.
- Successful implementations and clients on boarding over the Credit/Prepaid/Debit platforms generating massive revenue for i2c.
- Droid Medical Support System (Final Year Project)Developed a mobile application with the correspondence of a software house TowerTechnologies, in android along with a server in php that was based on the GPS-Coordinates of the client (medical rep) to track.
Additional Information
Played for Fast NU Football team, Volley ball team (Coordinator), and hockey team (Captain).
i2c Badminton Champion.
Vice President of NUCES Fun Trekkers (NFT).
Executive member of IEEE.
Executive member of SOFTEC.
Timeline
Associate Project Manager
Rolustech
03.2022 - Current
Associate Project Manager
i2c Inc.
01.2020 - 03.2022
Team Lead
i2c Inc.
01.2018 - 12.2019
Senior Software Engineer
i2c Inc.
06.2013 - 12.2017
BSCS -
FAST-NU
08.2007 - 01.2013
F. Sc - Pre Engineering
F. C. College
01.2005 - 01.2007
Matriculation -
Saint Anthony’s High School
01.2003 - 01.2005
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