Shehyar Ikam
Customer Service Specialist
Karachi, Sindh,SD
Summary
Motivated customer service representative dedicated to delivering exceptional care and ensuring ultimate customer satisfaction. Proven ability to establish and maintain strong communication and relationships with clients. Skilled in identifying customer needs and providing effective solutions to challenges. Excellent time management skills and a comprehensive understanding of the customer service industry. Bilingual, diligent, and eager to contribute to a new team.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Marketing Maestros
02.2018 - 06.2020
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer's needs.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
Customer Service Representative
One Ten Communication
08.2020 - 03.2022
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer's needs.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
Customer Service Representative
Permeateq Digital
06.2022 - 04.2023
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer's needs.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
Customer Service Specialist
ThinkQue
10.2023 - Current
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer's needs.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
Education
Matric -
The Crescent Academy
Intermediate - undefined
Johar Degree College
Bachelor in Computer Science - undefined
Federal Urdu University
Skills
Customer Service
Good communication skills
Complaint resolution
Customer Relations
Excellent written and oral communication
CRM Software
Call center experience
Sales expertise
Follow-up skills
Research
Staff Training
Call Center Operations
Microsoft Excel
Microsoft PowerPoint
International sales support
Live chat support
Languages
Urdu
Native language
Urdu
Proficient
C2
English
Upper intermediate
B2
Timeline
Customer Service Specialist
ThinkQue
10.2023 - Current
Customer Service Representative
Permeateq Digital
06.2022 - 04.2023
Customer Service Representative
One Ten Communication
08.2020 - 03.2022
Customer Service Representative
Marketing Maestros
02.2018 - 06.2020
Matric -
The Crescent Academy
Intermediate - undefined
Johar Degree College
Bachelor in Computer Science - undefined
Federal Urdu University