Shehryar Naveed

Identify Needs: Assess the call center's requirements and define job roles.
Develop Training Materials: Create or source training content relevant to the call center’s operations and standards.
Conduct Training Sessions: Facilitate onboarding workshops and training sessions for new call centers.
Compliance: Ensure that all hiring practices and training programs comply with legal and company standards.
Address Issues: Resolve any issues that arise during the hiring or onboarding process

• Responsible for submitting periodic forecast reports.
• Follow my daily KPIs and achieve my monthly quota.
• Maintain a consistent pipeline of qualified prospects and provide accurate forecasts for revenue.
• Perform other related duties as assigned.
• Demo Motive software to prospective fleet managers and drivers.
• Educate fleet managers and drivers about Motive, understand their requirements, and help them get started with Motive.

• Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
• Managed order cycle to enhance business development and maintain sustainability and customer satisfaction.
• Produced contracts, reports, letters, and proposals for clients.
• Created effective strategies to target new markets after researching and analyzing competitor behavior.
• Developed international business relationships to drive business units abroad.
• Organized promotional events and interacted with community to increase sales volume.
• Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
• Conducted research to target, engage and partner with suppliers, negotiating beneficial, cost-saving deals.
• Take Payments from the customers.

• Provided primary customer support to internal and external customers.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered constant flow of customer calls with minimum wait times.
• Recommended products to customers, thoroughly explaining details.
• Responded to customer requests for products, services and company information.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Developed community reputation through commitment to customer satisfaction and strong client relationships.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Enhanced productivity levels by anticipating needs and delivering outstanding support.

• Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
• Developed and delivered engaging sales presentations to convey product benefits.
• Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
• Trained and mentored new sales representatives.
• Enhanced territory operations through successful cold-calling of area business leaders and establishing favourable contracts.
• Brought Customer Satisfaction Index levels from unsatisfactory to levels acceptable to manufacturer.
• Cold-called leads and closed large number of new sales over several months.
• Documented customer interactions using Salesforce to capture data in processing system.
• Enhanced marketing and sales strategies to increase profitability and develop organizational pipeline.