Shehroze Nafees
Customer Support Specialist
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
2
2
Languages
Work History
Customer Service Manager
Accel Wears
08.2022 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Followed through with client requests to resolve problems.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Customer Support Specialist
Mecca Industries
02.2020 - 05.2022
- Resolved concerns with products or services to help with retention and drive sales.
- Provided primary customer support to internal and external customers.
- Maintained and managed customer files and databases.
- Evaluated customer issues and caller trends to determine areas in need of improvement and implement proactive corrections.
Casual Customer Service Officer
Dominar Industries
02.2018 - 01.2020
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Provided excellent customer service by responding to inquiries in a timely and efficient manner.
- Developed effective listening skills while interacting with customers over the phone or via email.
Education
Associate Degree in ADP (Accounting & Finance) -
The Superior College Lahore
ICS (INTERMEDIAT OF COMPUTER SCIENCE) - undefined
Superior College for BOYS Kashmir road
Matriculation - undefined
CAMBRIGDE PUBLIC HIGH SCHOOL
Skills
Import Export Documentationundefined
Timeline
Customer Service Manager
Accel Wears
08.2022 - Current
Customer Support Specialist
Mecca Industries
02.2020 - 05.2022
Casual Customer Service Officer
Dominar Industries
02.2018 - 01.2020
Associate Degree in ADP (Accounting & Finance) -
The Superior College Lahore
ICS (INTERMEDIAT OF COMPUTER SCIENCE) - undefined
Superior College for BOYS Kashmir road
Matriculation - undefined
CAMBRIGDE PUBLIC HIGH SCHOOL
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