Shehroze Akram

DU/ER - Canadian Market

• Catering Customer Inquiries (Seasonal/Open) from development to shipment dispatch.
• Job order costings (New Inquiries/Mature Orders)
• Resolved customer inquiries and complaints requiring management-level escalation.
• Close working with internal management and with buyer regarding Projections/Forecasting to fill the sales gap.
• Planned and led team meetings to review business results and communicate new and ongoing priorities.
• Worked closely with customers to understand needs and resolve diverse issues.
• Provided necessary technical assistance and advice to other team members/subordinates when needed.
• Created processes for handling customer complaints effectively.
• Provided guidance and support to team members to help them achieve goals.
• New Business Development, other than existing brands, to meet the monthly or upcoming seasonal targets.

I was responsible for handling the customers below.

• Zabou (Police & Sedley) - UK
• Zuiki - Italy
• Teddy - Italy

I had been looking after the following areas.

• Garment costing breakdown (Development & Mature Orders).
• Catering to customer inquiries related to development and production.
• Follow-ups of all pre-production and production activities to meet the customer timeline.
• Placements of all order related material (Fabric, Trims etc.)
• To conduct pre-production activities (Sample & Trims approval from buyer for timely placement).
• Record keeping of all approved trims & samples regarding production-related for future reference.
• New business development, other than existing customers, mainly puts effort into onboarding them to meet the sales target.

During that tenure, I have dealt with the following customers.

• Elcorte Ingles (Sub-Brands) - Spain
• Tiffosi - Portugal
• Conbipel, Italy
• Max - UAE.
• Districenter - France
• Zabou (Police) - UK.
• Tape al Oeil - France
• Åhlens - Sweden
• Sonae (MO) - Portugal

I had been looking after the following areas.

• Garment Costing Breakdown (Development & Mature Orders).
• Catering customer inquiries from development to shipment dispatch.
• Order Allocation & BOM working.
• Follow-up of production activities from cutting to dispatch. Raw Material (Fabric,Trims) placement.
• Record keeping of all approved trims and samples regarding production-related for future references.
• To conduct pre-production activities (Sample Approval, Trims development and approval).
• Seasonal developments for maturing the upcoming orders.