Shehroz Baloch
Lahore, Punjab
Summary
Dynamic and results-oriented professional with exceptional communication skills, adept at building strong relationships with clients, stakeholders, and team members. Skilled in conveying complex information clearly and concisely, both verbally and in writing. Experienced in presenting, negotiating, and resolving conflicts effectively. A proactive listener with a passion for fostering collaboration, enhancing customer satisfaction, and driving organizational success through clear, effective communication.
Overview
10
10
years of professional experience
Work History
Amazon FBA Seller
ZedTac LLC
10.2024 - Current
- Streamlined order fulfillment process, reducing shipping times and ensuring timely deliveries for customers.
- Conducted thorough product research to identify profitable niches in the marketplace, resulting in successful product launches.
- Increased product sales by optimizing Amazon listings with keyword research and market analysis.
- Monitored account health to maintain good standing with Amazon, leading to improved seller metrics.
Virtual Assistant
Ecom Enablers
05.2022 - 10.2023
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Answered and screened calls to provide information, schedule appointments and take detailed messages.
- Facilitated smooth operations with proficient data entry and document management for various projects.
- Elevated client experience by providing timely customer support via phone calls, emails, and live chat platforms.
Host Manager
International Islamic University, IIU
09.2014 - 01.2017
- Conduct Interviews of Staff, Designates and other concerned persons for article publish on University's Magazines.
- Conduct Interviews of Staff, Designates and other concerned persons for University's Radio Programs.
Press Intern
Nawa-i-Waqt & The Nation
06.2016 - 08.2016
- Maintained confidentiality and discretion when handling sensitive client information, demonstrating a high level of professionalism at all times.
- Created compelling content for social media channels that complemented traditional press efforts, amplifying message reach.
- Assisted with organizing press conferences, resulting in successful media coverage.
- Enhanced media outreach by drafting press releases and media advisories.
Education
Bachelor of Science - Media And Communication Studies
International Islamic University
Islamabad, Pakistan01-2017
Skills
- Focused Listening Skills
- Logical Reasoning Skills
- Accurate Data Entry
- Networking and Collaboration
- Computer proficiency
- Customer Feedback Management
- Customer Complaint Management
- Customer Relationship Management
- Timely Client Follow-Up
Languages
English
Full Professional
Urdu
Native or Bilingual
Timeline
Amazon FBA Seller
ZedTac LLC
10.2024 - Current
Virtual Assistant
Ecom Enablers
05.2022 - 10.2023
Press Intern
Nawa-i-Waqt & The Nation
06.2016 - 08.2016
Host Manager
International Islamic University, IIU
09.2014 - 01.2017
Bachelor of Science - Media And Communication Studies
International Islamic University
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