Shehiryar Ali
Customer Service Representative
Karachi
Summary
Highly motivated and result oriented individual seeking a challenging role in your organization to gain practical exposure along with implement my knowledge and expertise to ensure organizational goals.
Overview
2
2
years of professional experience
Work History
CUSTOMER CARE REPRESENTATIVE
K-ELECTRIC/CONTRACT ESQUARE SERVICES
04.2022 - 05.2024
- Familiarity with SAP-CRM (Customer relationship management) system.
- Managed daily customer interactions, resolving bill-related queries and issues promptly to ensure customer satisfaction.
- Coordinated new connection requests, meter installations, and forwarding processes.
- Addressed and resolved customer complaints, providing timely solutions and escalating issues when necessary.
- Collaborated with internal teams to resolve technical issues and improve customer experience.
- Maintained accurate records of customer interactions, transactions, and resolutions.
Education
BACHELOR OF ENGINEERING IN TELECOMMUNICATIONS - undefined
MEHRAN UNIVERSITY OF ENGINNERING AND TECHNOLOGY
JAMSHOROINTERMEDIATE - undefined
ASF INTERMEDIATE COLLEGE
KARCHIMATRICULATION - undefined
NEW CENTURY SCHOOL
KARACHISkills
Language proficiency English
MS Office
SAP CRM
Customer service
Billing and Payment Processing
Issue Resolution
Communication
Problem-Solving
Time Management
Team Collaboration
Extracurricular Activities
MEMBER AT IEEE UNDER TELECOM SOCIETY MUET
VOLUNTEER AT MEHRAN DEBATING AND DRAMATIC SOCIETY MUET
AMBASSADOR AT MODEL UNITED NATIONS Muet
Timeline
CUSTOMER CARE REPRESENTATIVE
K-ELECTRIC/CONTRACT ESQUARE SERVICES
04.2022 - 05.2024
BACHELOR OF ENGINEERING IN TELECOMMUNICATIONS - undefined
MEHRAN UNIVERSITY OF ENGINNERING AND TECHNOLOGY
INTERMEDIATE - undefined
ASF INTERMEDIATE COLLEGE
MATRICULATION - undefined
NEW CENTURY SCHOOL
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