Summary
Overview
Work History
Education
Skills
Professionalcompetencies
Languages
References
Timeline
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Sheheryar ali

Sheheryar ali

Karachi

Summary

An academically qualified, professionally trained dedicated and customer-focused professional with a passion for providing exceptional in-flight service. Possess excellent communication skills, a polished appearance, and the ability to handle challenging situations with poise. Committed to ensuring passenger safety, comfort, and satisfaction while maintaining airline standards. Enthusiastic about creating memorable travel experiences and contributing to the success of a dynamic airline team.

Overview

3
3
years of professional experience

Work History

Customer Support Executive

Ibex
10.2021 - 08.2024
  • Outbound Calling.

Education

Amadeus + Galileo Computerized Reservation Concept (CRC) Certifications -

Basic Cabin Crew

Academy of Aviation Excellence
Karachi
01.2025

British Certification - Fares & Ticketing

Learn Travel UK
10.2019

GITP Certification -

IATA - Canada
08.2019

Global Professional Development Program (GPDP) -

Dubai, UAE
Dubai
07.2019

Diploma - Air Ticketing & Reservation Systems

COTHM
07.2019

Email & Business Writing - Writing Etiquettes

Berlitz Training Solutions
01.2018

Intermediate -

S.M. Government Arts & Commerce College
05.2011

Board of Secondary Education - Group Science

Cambridge Secondary School
03.2009

Skills

  • Adaptability and Problem-Solving
  • Safety and Security
  • Empathy display
  • Presentation and Grooming
  • Safety and Emergency Management
  • Teamwork and collaboration
  • Time Management and Multitasking
  • Understanding customer needs
  • Calm and professional under pressure

Professionalcompetencies

  • The International Time Calculation
  • Know IATA Areas & Codes
  • Geography in Travel Planning/IATA
  • Self-Initiative
  • Outstanding Communication & Interpersonal Skills
  • Flexibility
  • First Aid and CPR Training

Languages

English
Urdu

References

Available upon request.

Timeline

Customer Support Executive

Ibex
10.2021 - 08.2024

Amadeus + Galileo Computerized Reservation Concept (CRC) Certifications -

Basic Cabin Crew

Academy of Aviation Excellence

British Certification - Fares & Ticketing

Learn Travel UK

GITP Certification -

IATA - Canada

Global Professional Development Program (GPDP) -

Dubai, UAE

Diploma - Air Ticketing & Reservation Systems

COTHM

Email & Business Writing - Writing Etiquettes

Berlitz Training Solutions

Intermediate -

S.M. Government Arts & Commerce College

Board of Secondary Education - Group Science

Cambridge Secondary School
Sheheryar ali