Dynamic Guest Relations Officer with a proven track record at Marriott Islamabad, excelling in client relationship management and guest communication. Enhanced guest experiences through effective feedback implementation and staff training. Skilled in reservation systems and adept at resolving complaints, ensuring exceptional service delivery and satisfaction.
Guest communication
Client relationship management
Team member development
Guest complaint resolution
Good at Typing
Expert in reservation
Handling coffee machines
Expert in billings
Explored the northern areas of Pakistan, gaining exposure to diverse cultures, natural landscapes, and local hospitality—enhancing adaptability, planning, and cross-cultural communication skills.
Event Planning (Self-Learning):
Actively learning the fundamentals of event planning, including budgeting, theme development, coordination, and logistics—aiming to develop strong organizational and time management skills.