Summary
Overview
Work History
Education
Skills
Traveling
learning event planing
Timeline
Generic
Sheeza  Chaudary

Sheeza Chaudary

Hospitality
ISLAMABAD

Summary

Dynamic Guest Relations Officer with a proven track record at Marriott Islamabad, excelling in client relationship management and guest communication. Enhanced guest experiences through effective feedback implementation and staff training. Skilled in reservation systems and adept at resolving complaints, ensuring exceptional service delivery and satisfaction.

Overview

1
1
year of professional experience
4
4
Languages

Work History

Guest Relations Officer

Marriott Islamabad
03.2025 - 2025
  • Trained new staff members on company policies, procedures, and customer service standards.
  • Managed VIP guest relations, ensuring exceptional service levels were met at all times.
  • Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
  • Improved overall guest experience by monitoring feedback surveys and implementing necessary changes.
  • Kept detailed records of all guest transactions throughout their stay for accurate billing at checkout time.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.

Event Manager

Rivaj Marquee in Okara
01.2022 - 01.2023
  • Coordinated florists, photographers, and musicians for events.
  • Managed administrative logistics of events planning, event booking, and event promotions.
  • Recruited trained, and managed teams of volunteers to assist with event operations and logistics.
  • Developed marketing materials and promotional campaigns to maximize event attendance and visibility.
  • Increased client satisfaction by consistently delivering well-executed events within budget constraints.

Education

Food Safety Certification - Food Safety Certification

Cotham
Islamabad, Pakistan
05.2001 -

Pre-Medical - Medical

Chanab College
Islamabad, Pakistan
05.2001 -

I.com Banking - Banking

Punjab College
Islamabad, Pakistan
05.2001 -

Skills

Guest communication

Client relationship management

Team member development

Guest complaint resolution

Good at Typing

Expert in reservation

Handling coffee machines

Expert in billings

Traveling

Explored the northern areas of Pakistan, gaining exposure to diverse cultures, natural landscapes, and local hospitality—enhancing adaptability, planning, and cross-cultural communication skills.

learning event planing

Event Planning (Self-Learning):
Actively learning the fundamentals of event planning, including budgeting, theme development, coordination, and logistics—aiming to develop strong organizational and time management skills.

Timeline

Guest Relations Officer

Marriott Islamabad
03.2025 - 2025

Event Manager

Rivaj Marquee in Okara
01.2022 - 01.2023

Food Safety Certification - Food Safety Certification

Cotham
05.2001 -

Pre-Medical - Medical

Chanab College
05.2001 -

I.com Banking - Banking

Punjab College
05.2001 -
Sheeza ChaudaryHospitality