Timeline
Work History
Overview
Education
Skills
Summary
Work Availability
Certification
Interests
Cars
AdministrativeAssistant
Shayan Tahir

Shayan Tahir

Lahore,PB

Timeline

Administrative Assistant

Coupon Cactus (Software Co )
05.2022 - 09.2025

Phone Banking Officer

Bank of Punjab
04.2022 - Current

Customer Service Executive

OLX
11.2021 - 03.2022

Bachelor of Arts - Food Nutrition

AIOU
07.2019 - 07.2021

Associate of Applied Science - Sceince

Gov M.O.A Collage
09.2016 - 06.2018

Sceince

Gov Central Model High School
03.2014 - 03.2016

Work History

Phone Banking Officer

Bank of Punjab
04.2022 - Current
  • Assisted customers with account inquiries, resolving issues promptly and professionally.
  • Contributed to team success by consistently meeting or exceeding performance metrics.
  • Participated in ongoing training programs, enhancing skillset for continued professional growth within the banking industry.
  • Collaborated closely with colleagues, fostering a positive work environment that led to increased productivity within the team.

Administrative Assistant

Coupon Cactus (Software Co )
05.2022 - 09.2025
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.

Customer Service Executive

OLX
11.2021 - 03.2022
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
  • Boosted customer retention rates by providing exceptional service and building rapport with clients.

Overview

4
4
years of professional experience
6
6
years of post-secondary education

Education

Sceince

Gov Central Model High School
Lower Mall
03.2014 - 03.2016

Associate of Applied Science - Sceince

Gov M.O.A Collage
94 R Lower Mall
09.2016 - 06.2018

Bachelor of Arts - Food Nutrition

AIOU
Islamabad
07.2019 - 07.2021

Skills

Goal-oriented mindset

Stress tolerance

Client confidentiality

Performance tracking

Summary

Positive and personable individual with aknack for clear communication and problem-solving. Well-versed in banking fundamentals and adept at using digital banking tools to provide seamless customer support. Strives to enhance customer satisfaction through efficient and courteous service.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Certification

  • CSP - Certified Sales Professional
  • CIBA - Certified Investment Banking Associate

Interests

Automobile

Cars

Passionate about cars with hands on experience in buying,and selling used vehicles. Skilled at evaluating market trends,pricing, and vehicle condition to make profitable transactions. Developed strong negation, customer service, and networking skills through direct dealings with buyers and sellers. knowledgeable about vehicle features maintenance needs and documentation processes. Stay up to date with a latest automotive trends,models, and industry news.  

Similar Profiles

CREATE PROFILE
Shayan Tahir