SHAYAN PIRANI
Karachi,Sindh
Summary
Developed strong customer interaction and problem-solving skills in dynamic sales and service environment. Demonstrates ability to adapt to new challenges and deliver high-quality support. Seeking to transition into new field by leveraging expertise in relationship building and customer satisfaction.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
1
1
Language
Work History
Customer Sales and Service Expert
11th Agency
Karachi, Sindh
02.2024 - Current
- As a Senior Customer Service Executive at Lottery Display, my dedication to fostering strong customer relationships has been pivotal in propelling business growth across the USA
- With a focus on customer relationship management and lead generation, our team has achieved the highest sales in recent months
- Increased customer loyalty through proactive communication and follow-up after issue resolution.
- Boosted customer retention with exceptional service and timely resolution of concerns.
Outbound Sales Representative
Telenodes
Karachi, SD
06.2022 - 03.2023
- Maintained accurate records of client interactions, ensuring consistency in follow-ups and long-term relationship building.
- Contacted customers after sales process to drive ongoing customer satisfaction and resolve issues and complaints.
- Increased sales revenue through strategic cold calling and lead generation activities.
- Enhanced team performance through constructive feedback during regular meetings, fostering a positive work environment conducive to success.
- Made 100+ cold calls per day resulting in client base growth by 20%.
Education
BS. - Accounts And Finance
10.2023 - Current
High School Diploma -
08.2021 - 08.2023
Skills
Complaint handling
Customer Service Representative
Remote support
Online chat support
Lead Generation
Sales Closing Skills
Sales Strategies
Cold Calling
Timeline
Customer Sales and Service Expert - 11th Agency
02.2024 - Current
Iqra University - BS., Accounts And Finance
10.2023 - Current
Outbound Sales Representative - Telenodes
06.2022 - 03.2023
GOVT. City Boys College - High School Diploma,
08.2021 - 08.2023