SHAYAN PIRANI

Karachi,Sindh

Summary

Developed strong customer interaction and problem-solving skills in dynamic sales and service environment. Demonstrates ability to adapt to new challenges and deliver high-quality support. Seeking to transition into new field by leveraging expertise in relationship building and customer satisfaction.

Overview

years of professional experience

years of post-secondary education

Language

Work History

Customer Sales and Service Expert

11th Agency

Karachi, Sindh

02.2024 - Current

As a Senior Customer Service Executive at Lottery Display, my dedication to fostering strong customer relationships has been pivotal in propelling business growth across the USA
With a focus on customer relationship management and lead generation, our team has achieved the highest sales in recent months
Increased customer loyalty through proactive communication and follow-up after issue resolution.
Boosted customer retention with exceptional service and timely resolution of concerns.

Outbound Sales Representative

Telenodes

Karachi, SD

06.2022 - 03.2023

Maintained accurate records of client interactions, ensuring consistency in follow-ups and long-term relationship building.
Contacted customers after sales process to drive ongoing customer satisfaction and resolve issues and complaints.
Increased sales revenue through strategic cold calling and lead generation activities.
Enhanced team performance through constructive feedback during regular meetings, fostering a positive work environment conducive to success.
Made 100+ cold calls per day resulting in client base growth by 20%.

Education

BS. - Accounts And Finance

Iqra University, Karachi

10.2023 - Current

High School Diploma -

GOVT. City Boys College, Karachi

08.2021 - 08.2023

Skills

Timeline

Customer Sales and Service Expert - 11th Agency

02.2024 - Current

Iqra University - BS., Accounts And Finance