MS Office
Sharoze Khawaja
Dispatcher / CSR
Summary
Reliable Dispatcher with 3 years of experience. Extensive expertise in tracking and delivery confirmation. Dedicated team player with excellent communication skills. Trustworthy individual with established customer service skills. Eager to learn and always willing to pitch in and help. Looking to join a renewable energy company in the position of Dispatcher.
Overview
4
4
years of professional experience
Work History
Fleet Dispatcher
CabCall International
Islamabad
05.2020 - Current
- Dispatched calls for emergency and routine driver call-outs.
- Handled customer escalations from drivers to solve issues and restore customer satisfaction.
- Conducted geographical location spotting and map reading to support fleet personnel.
- Documented service activities and issues and produced regular reports.
- Monitored dispatched calls and took action to resolve and correct potential problems.
- Worked closely with customers to effectively resolve issues and complaints.
- Provided training and guidance to new dispatchers.
CSR
Ohio Valley Cab
Ohio
03.2020 - 04.2020
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Answered constant flow of customer calls with minimal wait times.
CSR
Ace Cab
Missouri
01.2020 - 02.2020
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Provided primary customer support to internal and external customers.
CSR
Al-Burraq Communications
Rawalpindi
09.2019 - 12.2019
- Responded to customer requests for products, services, and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided primary customer support to internal and external customers.
- Updated account information to maintain customer records.
Education
Bachelor of Science - Computer Science
PMAS-Arid Agriculture University
Rawalpindi 08.2015 - 09.2019
Intermediate -
Punjab College of Information Technology
Rawalpindi 04.2001 - 07.2014
Certifications - Creative Writing, Digital Marketing, E-Commerce
Virtual University
Rawalpindi 04.2001 -
Skills
Escalation of issues
Logistical operations
Logistics Management
Call center environments
Customer Relations
Quality assurance
Dispatching field personnel
Software
Timeline
Fleet Dispatcher
CabCall International
05.2020 - Current
CSR
Ohio Valley Cab
03.2020 - 04.2020
CSR
Ace Cab
01.2020 - 02.2020
CSR
Al-Burraq Communications
09.2019 - 12.2019
Bachelor of Science - Computer Science
PMAS-Arid Agriculture University
08.2015 - 09.2019
Intermediate -
Punjab College of Information Technology
04.2001 - 07.2014
Certifications - Creative Writing, Digital Marketing, E-Commerce
Virtual University
04.2001 -