SHARJEEL SHAH

• Make outbound calls to prospective customers to promote and sell products/services.
• Handle inbound calls from potential customers, answer questions, and guide them through the sales process.
• Meet or exceed daily/weekly/monthly sales targets and KPIs.
• Maintain accurate and up-to-date customer records.
• Follow up on leads and nurture relationships to convert prospects into customers.
• Handle objections professionally and close sales confidently.
• Deliver consistent, high-quality customer experiences.
• Collaborate with team members and share best practices for continuous improvement.
• Stay informed about product details, promotions, and industry trends.

Led the design and implementation of community infrastructure projects in the

Khyber District, enhancing local capacity and engagement.

Established and managed Community Development Councils (CDCs),

providing ongoing guidance and support to ensure effective governance and

community input.

Directed a CNIC Registration Drive, successfully increasing national database

registrations in villages of Bara, Jamrud, and Landikotal.

Developed and executed training programs focused on social audit

methodologies, empowering community members with essential skills.

Proactively identified and addressed social issues, facilitating conflict

resolution and fostering community cohesion.

Promoted inclusivity by conducting workshops aimed at skill development for

youth and women, enhancing economic opportunities and community well￾being.

Conducted comprehensive data analysis of community needs to inform

project planning and resource allocation.

Prepared detailed reports and presentations on project outcomes and

community engagement for stakeholders and funding agencies.

Collaborated with local governments and NGOs to align community projects with broader development goals and policies.

Utilized survey and research methodologies to assess the impact of

community development initiatives and recommend improvements.

Facilitated focus group discussions to gather community feedback and

incorporate it into program design and implementation.

Monitored and evaluated ongoing projects to ensure adherence to timelines

and budget constraints, reporting progress to senior management.

High volume cold calling, prospecting new business and making outbound calls.

Demo KeepTruckin software to prospective fleet managers and drivers.

Survey prospects to understand pain points within their business to align those business needs with the KeepTruckin solution.

Maintain a consistent pipeline of qualified prospects and provide accurate forecasts for revenue.

Achieve daily KPIs, along with monthly & quarterly quotas.

Working with Salesforce and Salesloft daily and adding contacts of accounts to relevant cadences along with maintaining 100% Salesforce hygiene.

Collaborating and engagements with relevant stakeholders for mutual benefit through different mediums.

Actively participating in brainstorming sessions and applying requisite actions for the development and progress of members and future members.

Engagements with our Learning partners and Universities along with being a part of development of activity plans for the year ahead according to statistics and data analysis.

PER Verifications, catering to customer ambiguity and complains be it through calling, emails, walk ins.

Being active member in retention, PB and Accelerate program campaigns.

Ensuring that all assigned tasks are done within the stipulated SLAs.

B2B and B2C communications including but not limited to inbound and outbound calls, cold calling, meetings, customer service, campaigning, scheduling - to enhance our network, presence, and awareness.

Managing the overall smooth running of all the activities.

Ensuring that everyone is adhering to government SOP's w.r.t Covid.

Conflict Resolution.

Responsible for timely attendance of staff and their proper hygiene.

In charge of granting leaves to staff while making certain of no undue absentees.

Marketing its products and expanding customer base.

Meeting and exceeding deposit targets.

Strengthening existing relationships and creating meaningful long-lasting impactful relationships.

Impeccable customer care service.

Managing daily activities along with ensuring staff attendance and making them do their utmost while keeping their morale up.

Planning proactively in case of any hindrance and coming up with viable solutions to tackle any situation.

Making certain that the assigned task is completed within the stipulated deadline.

Procurement of office related equipment.

Assistance to GoKP in Education and Health sector

Coordinate field interventions for data collection through interviews, focus group discussions etc.

Establishment of Haripur office from inception including but not limited to procurement of all the requisites and in charge of administrative and logistical operations, along with providing support to Admin Manager in procurement and logistics of Peshawar office.

Preparation of training material, tools and methodologies for Needs Assessment of Education and Health in six districts of KPK.

Organise and facilitate meetings with notified Working Group for District Delivery Challenge Fund (DDCF) in 6 districts of KP.

Organizing steering committee meetings of the SNG programme, encompassing all relevant stakeholders on quarterly basis.

Assisted in making DER (District Education Report) of Haripur and Karak.