Shariq Khan
Karachi
Summary
Dynamic Multi-Cloud Consultant with extensive experience in cloud technologies, specializing in Microsoft Azure and AWS. Successfully completed numerous training hours and deployed a variety of projects across both platforms, demonstrating strong proficiency in cloud solutions. Skilled in mobile app development using cross-platform frameworks like Flutter, with hands-on experience in virtualization environments such as VMware within a banking IT and infrastructure department. Proven track record in customer support and operations roles at Ibex and Daraz.Pk, showcasing versatility and a commitment to delivering exceptional service.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Operations Manager
Water Plant
09.2025 - Current
- Oversaw daily operations to ensure seamless workflow and adherence to company policies.
- Implemented process improvements that enhanced team efficiency and productivity.
- Mentored junior staff, providing guidance on best practices and operational standards.
- Analyzed performance metrics to identify areas for improvement and optimize resource allocation.
Junior System Administrator
JS Bank (Commtel Pvt Ltd)
06.2024 - 08.2025
- VMware Infrastructure Management: Overseeing the installation, configuration, and maintenance of VMware environments to ensure optimal performance and availability.
- System Monitoring and Performance Tuning: Regularly monitoring system performance within the VMware environment and implementing necessary adjustments to maintain efficiency using monitoring tools such as Solar Wind.
- User Support and Troubleshooting: Providing technical support to users, resolving issues related to virtualization and Windows servers to ensure minimal disruption to banking operations.
- Compliance and Documentation: Ensuring all virtualization processes adhere to banking regulations and maintaining comprehensive documentation for audits and future reference.
- Capacity Planning: Assessing and forecasting resource requirements to ensure the VMware infrastructure can handle current and future workloads efficiently.
- Collaboration with IT Teams: Working closely with network, security, and application teams to ensure cohesive and secure system operations.
- User and Group Management: Creating, modifying, and deleting user accounts and security groups; managing group memberships to control access to resources using 'Active Directory (AD)'. Including Onboarding and Offboarding of the bank's employees.
Cloud Trainee Engineer
Sherdil Cloud
01.2023 - 05.2023
- I worked here for almost 5 months as a Cloud Trainee Engineer, in which I've learned Microsoft Azure & AWS Cloud and made myself able to work with client requirements.
Customer Support Executive (Operations)
Daraz.pk
07.2022 - 12.2022
- Customer Legitimacy: Is the person placing the order who they claim to be.
- Order Accuracy: Are the items, quantities, pricing, and shipping details correct.
- Fulfillment Feasibility: Can the order be processed and delivered successfully.
- Smooth Delivery: Smooth operations till the orders are successfully delivered and If wrong orders then cancel it after verifying.
Rider Operations / CSR
IBEX Global
09.2021 - 12.2021
- To guide the riders about the current orders and to make easy for them to complete the order.
- To handle all the existing operations of the orders and to make sure that it reach the right customer at the given time.
- If rider is having issues regarding the orders etc, then have to guide them through the chat and even call if needed and handling their questions.
- To give the best possible service to the customer, maintain the customer satisfaction and build the trust.
Education
Bachelors - Computer Science
Preston University
Karachi, Pakistan01.2021
Skills
- Dart & Flutter
- Azure Resource Group
- VMware
- Microsoft Office
- AWS EC2
- Inpage(urdu)
- Azure Active Directory
- Active Directory
- Azure Monitor
- AWS VPC
- Azure Resource Manager
- Azure Virtual Network
- Professional Business Communications (Email)
- Virtualization
- SolarWinds
- Customer Service & Support
- Technical Support
Certification
- AWS Certified Cloud Practitioner Amazon Web Service (AWS) | 2023
- Cloud Solution Architect - AWS bootcamp TechLift | 2022
- AWS Solution Architect Sherdil IT Academy | 2022
- Flutter/Dart Programming (Mobile App Development) Bano Qabil (Al Khidmat)
Languages
Urdu - Native
English - Medium
Hobbies
Physical Fitness, Gaming, Boxing
Timeline
Operations Manager
Water Plant
09.2025 - Current
Junior System Administrator
JS Bank (Commtel Pvt Ltd)
06.2024 - 08.2025
Cloud Trainee Engineer
Sherdil Cloud
01.2023 - 05.2023
Customer Support Executive (Operations)
Daraz.pk
07.2022 - 12.2022
Rider Operations / CSR
IBEX Global
09.2021 - 12.2021
Bachelors - Computer Science
Preston University