Shariq Khan
Employee Resource Management
Karachi
Summary
A highly dedicated and diligent professional with over 15 years of experience in sales, customer service, training, administration, and languages in various industries such as retail, IT/software, design, and BPO. Expertise in sales, marketing, leadership, training, and mentoring. Extensive knowledge of management, sales, and quality, such as LCM and T&D. Ability to excel in a diverse milieu and act as a critical point of contact with senior management. Fully apt with wide-ranging knowledge of programming languages and frameworks. Strong judgment, decision-making skills, and the ability to deliver in a self-directed environment. Good interpersonal and negotiation skills. Has a track record of working under pressure and meeting deadlines in a fast-paced and demanding environment.
Overview
11
11
years of professional experience
9
9
years of post-secondary education
Work History
Staff Development Manager
Skyfit International
Karachi
11.2023 - Current
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Managed new employee orientation training process for more than 100 employees each year.
- Delivered new employee onboarding and training sessions via In house Training material.
- Reviewed and edited all training materials for accuracy and company policy compliance.
- Coordinated technical training and personal development classes for staff members.
- Managed all exempt employee coaching, training, and performance improvement actions.
- Organized and edited training manuals, multimedia visual aids, and other educational materials.
- Trained staff during demonstrations, meetings, conferences, and workshops.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
- Coordinated and prioritized required training courses for existing employees.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Implemented new learning strategies depending upon employees' skill levels.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
- Trained new hires to perform cross-training exercises with experienced workers.
- Researched and obtained relevant course materials to achieve training objectives.
- Drove departmental performance and achievement of service levels through focused team operational reviews, structured coaching, and managing to enterprise targets.
AVP Sales & Marketing
Legacy Tech
Karachi
01.2023 - 10.2023
- Helped VPs add value and growth to annual sales volume by 15%.
- Promoted and led performance enhancement culture by actively coaching and mentoring direct reports.
- Distinguished best, average and potential referral partners to build up Sales pipeline.
- Communicated business concepts and expected functional behavior to developers and other stakeholders.
- Developed and implemented new strategies and policies in collaboration with executive partners to establish and achieve long-term business objectives, providing company with strong and sustainable organizational leadership.
- Enabled revenue generation by pursuing partnerships, sourcing funding, and capitalizing on market opportunities.
- Aligned organizational objectives with company mission to increase business growth and integrate work strategies.
- Developed effective business strategies to capitalize on emerging market trends.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Reduced operational risks while organizing data to forecast performance trends.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
Business Development Representative (BDR)
Remote Reps
Karachi
08.2022 - 12.2022
Client Partner (USA)
The Plum Tree Group
Karachi
07.2022 - 08.2022
Sales Manager
Eminent4U/247 StayWarm UK
Karachi
03.2021 - 02.2022
- Handled employee concerns and provided conflict resolution
- Managed 50+ SDR, BDR, CSR, Sales Trainers and QA
- Ensured highest level of quality customer care
- Coordinated with clients and provided trending reports
- Monitored, improved, and maintained client's prescribed CSAT score for team
- Conducted team QA and provided feedback
- Facilitated calibration sessions and calls listening sessions
- Audited transactions performed by team
- Prepared reports and performed data entry and searching
- Provided exceptional customer service and first-hand resolution.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets
- Handled customer relations issues, enabling quick resolution, and client satisfaction
- Closed lucrative sales deals using strong negotiation and persuasion skills
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue
- Evaluated performance against goals and implemented appropriate development plans
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth
Assistant Manager - Sales & Customer Support
Abtach Ltd
Karachi
08.2020 - 02.2021
- Evaluate sales process and work with account manager and VP of Sales
- Provide sales support to optimize sales process and measure performance of activities
- Collaborate with cross-functional teams to ensure sales team resources
- Prepare and execute detailed presentations, tactics, indicators, and action plans
- Development and maintenance of CRM system for organization
- Support sales, marketing, and customer service activities
- Create and maintain quarterly commission reports
- Collaborate with marketing to develop accompanying outbound marketing initiatives.
Manager T&D/QA
Bespoke360 Solutions
Karachi
11.2019 - 03.2020
- Managed team 20 BDR & SDR and created brand awareness and product placement
- Conducted marketing activities and implemented recruitment and training strategies
- Exceeded monthly targets and managed deployment and after-sales support.
- Applied coaching techniques and tools to support managers and team members in improving performance
- Established and tracked quality department goals and objectives
- Determined quality department standards, practices, and procedures
- Monitored staff organization and suggested improvements to daily functionality
- Evaluated interactions between associates and customers to assess personnel performance
- Assisted with day-to-day operations, working efficiently and productively with all team members
Supervisor T&D/OPS
Ibex. Digital
Karachi
12.2016 - 11.2019
- Guaranteed excellence and accuracy of reviews
- Reported anomaly/abnormal behavior/process for further investigation
- Participated in weekly team meetings
- Managed cancellations, announcements, and shift daily reports
- Identified Fraud/System Abuse
- Submitted evaluation report to QA supervisor.
- Motivated and trained employees to maximize team productivity
- Encouraged and promoted ideas aligned to business needs and benefits
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions
- Compiled training materials for new employees and tracked skill development
- Analyzed department metrics and performance and reported findings to management
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff
Quality Assurance Executive
Digital Globe Services
Karachi
11.2015 - 11.2016
Sales Executive
Digital Globe Services
Karachi
08.2014 - 11.2015
Senior Business Development Manager
Skoolmate.net Pakistan Private Ltd.
Karachi
05.2013 - 03.2014
- Conducted assessment and evaluation of new hires
- Compiled performance numbers and highlighted mitigating factors
- Delivered product/system/process knowledge as outlined in training manual
- Communicated training performance to relevant stakeholders
- Managed team of 20+ members focusing on sales and attainment
- Liaised with HR and Compliance teams for orientation
- Ensured readiness of new hires to start taking live calls
- Managed employee behavior and performance profiles
- Managed new hires' on-call performance and behavior.
Education
MBA - Supply Chain Management
08.2012 - 01.2016
Bachelor of Science -
09.2009 - 08.2010
Associate of Applied Science - Computer Information System
09.2000 - 08.2005
Skills
Salesundefined
Interests
Latest Tech News, Developments, Analyzing Industry Trends, Blogs, Books, Music, Poetry, Video Games, Social Networking, Board Games
Cricket, Workout, Cycling
Traveling
Performance Milestones
- Recognized as the Top Sales Executive in Pakistan for December '14 while working with DGS (private) limited, Karachi.
- Maintained the best Sales Close Ratio for over 10 months in a sales campaign at DGS (private) limited, Karachi.
- Improved QA Stats for Karachi Center as part of the Quality Assurance Team during 2015-2016.
- Achieved the best conversion and highest sales figures as Sales Manager from October 2021 to January 2022.
- Delivered comprehensive training resulting in better customer satisfaction.
Timeline
Staff Development Manager - Skyfit International
11.2023 - Current
AVP Sales & Marketing - Legacy Tech
01.2023 - 10.2023
Business Development Representative (BDR) - Remote Reps
08.2022 - 12.2022
Client Partner (USA) - The Plum Tree Group
07.2022 - 08.2022
Sales Manager - Eminent4U/247 StayWarm UK
03.2021 - 02.2022
Assistant Manager - Sales & Customer Support - Abtach Ltd
08.2020 - 02.2021
Manager T&D/QA - Bespoke360 Solutions
11.2019 - 03.2020
Supervisor T&D/OPS - Ibex. Digital
12.2016 - 11.2019
Quality Assurance Executive - Digital Globe Services
11.2015 - 11.2016
Sales Executive - Digital Globe Services
08.2014 - 11.2015
Senior Business Development Manager - Skoolmate.net Pakistan Private Ltd.
05.2013 - 03.2014
Bahria University - MBA, Supply Chain Management
08.2012 - 01.2016
University of Karachi - Bachelor of Science,
09.2009 - 08.2010
Oakland Community College - Associate of Applied Science, Computer Information System
09.2000 - 08.2005
Similar Profiles
Asheer Ul Hassan MughalAsheer Ul Hassan Mughal
Backend Web Developer at Skyfit InternationalBackend Web Developer at Skyfit International
I.U KongahawattaI.U Kongahawatta
Gym Instructor at Skyfit Gym & Fitness CenterGym Instructor at Skyfit Gym & Fitness Center
Andrew HalttunenAndrew Halttunen
RN at International SOS (formally Acuity International)RN at International SOS (formally Acuity International)