Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shariq Ahmed

Senior Operation Team Leader
Lahore, Punjab

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

5
5
years of professional experience

Work History

Senior Operations Team Leader

Support Solution Hub
09.2023 - Current
  • Enhanced team productivity by providing clear guidance, setting expectations, and offering ongoing support.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Actively participated in weekly project reviews with senior management to discuss progress updates, challenges faced, potential solutions, and future plans.
  • Ensured client satisfaction through consistent communication, providing updates on progress and addressing concerns promptly.
  • Documented project progress to fulfill project requirements and establish traceability.

Quality Assurance Executive

Support Solution Hub
02.2023 - 09.2023
  • Maintained up-to-date knowledge of industry trends and best practices in order to drive innovation within the QA department.
  • Implemented customer complaint system and root-cause problem solving, decreasing customer complaints 99%.
  • Evaluated audit findings to implement appropriate corrective actions.
  • Collaborated with 130-person operating staff to establish procedures, standards, systems and procedures.

Taxi Dispatch Supervisor

Support Solution Hub
12.2022 - 02.2023
  • Stayed informed about traffic conditions, weather updates, or special events affecting routes to provide proactive guidance to drivers accordingly.
  • Supervised a diverse team of dispatchers while promoting an inclusive work environment that fostered teamwork and collaboration among all staff members.
  • Maintained accurate records of driver schedules, vehicle maintenance, and incident reports for regulatory compliance.
  • Coordinated driver shift changes smoothly to maintain continuous coverage during peak hours without compromising service quality.

Journey Booking Executive

Support Solution Hub
07.2022 - 12.2022
  • Managed challenging weather conditions skillfully to maintain passenger safety throughout rides.
  • Assisted passengers with luggage, ensuring their comfort and ease during the ride.
  • Developed strong relationships with fellow drivers and industry professionals for networking purposes.

Verification Manager

Dynamic Solution
06.2021 - 07.2022
  • Established clear communication channels, fostering a positive working environment for all team members.
  • Ensured compliance with relevant regulations by maintaining accurate documentation related to all aspects of the verification process.
  • Fostered strong relationships with clients through effective communication and collaboration on key projects.
  • Optimized resource allocation by analyzing project requirements and assigning appropriate personnel accordingly.

Verification Officer

Dynamic Solutions
12.2020 - 06.2021
  • Improved overall data quality through meticulous attention to detail and rigorous adherence to verification protocols.
  • Identified and applied customer-specific rules and processes.
  • Addressed any potential risks associated with inaccurate or incomplete information by proactively identifying areas of improvement in existing processes and protocols.

Inbound Sales Representative

Digital Destiny
02.2020 - 12.2020
  • Assisted customers with troubleshooting issues related to their purchases, demonstrating exceptional problem-solving skills and empathy towards their concerns.
  • Worked with multiple means of communication within fast-paced environment.
  • Documented details of calls and customer interactions.
  • Set and achieved company defined sales goals.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Education

Bachelor of Computer Science - Computer And Information Sciences

Allama Iqbal Open University
Lahore
04.2001 -

Skills

    Operational excellence

    Cross-functional coordination

    Operational planning

    Quality assurance

    Multitasking Abilities

    Staff management

Timeline

Senior Operations Team Leader

Support Solution Hub
09.2023 - Current

Quality Assurance Executive

Support Solution Hub
02.2023 - 09.2023

Taxi Dispatch Supervisor

Support Solution Hub
12.2022 - 02.2023

Journey Booking Executive

Support Solution Hub
07.2022 - 12.2022

Verification Manager

Dynamic Solution
06.2021 - 07.2022

Verification Officer

Dynamic Solutions
12.2020 - 06.2021

Inbound Sales Representative

Digital Destiny
02.2020 - 12.2020

Bachelor of Computer Science - Computer And Information Sciences

Allama Iqbal Open University
04.2001 -

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Shariq AhmedSenior Operation Team Leader