Shariq Ahmed
Senior Operation Team Leader
Lahore, Punjab
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
5
years of professional experience
Work History
Senior Operations Team Leader
Support Solution Hub
09.2023 - Current
- Enhanced team productivity by providing clear guidance, setting expectations, and offering ongoing support.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Actively participated in weekly project reviews with senior management to discuss progress updates, challenges faced, potential solutions, and future plans.
- Ensured client satisfaction through consistent communication, providing updates on progress and addressing concerns promptly.
- Documented project progress to fulfill project requirements and establish traceability.
Quality Assurance Executive
Support Solution Hub
02.2023 - 09.2023
- Maintained up-to-date knowledge of industry trends and best practices in order to drive innovation within the QA department.
- Implemented customer complaint system and root-cause problem solving, decreasing customer complaints 99%.
- Evaluated audit findings to implement appropriate corrective actions.
- Collaborated with 130-person operating staff to establish procedures, standards, systems and procedures.
Taxi Dispatch Supervisor
Support Solution Hub
12.2022 - 02.2023
- Stayed informed about traffic conditions, weather updates, or special events affecting routes to provide proactive guidance to drivers accordingly.
- Supervised a diverse team of dispatchers while promoting an inclusive work environment that fostered teamwork and collaboration among all staff members.
- Maintained accurate records of driver schedules, vehicle maintenance, and incident reports for regulatory compliance.
- Coordinated driver shift changes smoothly to maintain continuous coverage during peak hours without compromising service quality.
Journey Booking Executive
Support Solution Hub
07.2022 - 12.2022
- Managed challenging weather conditions skillfully to maintain passenger safety throughout rides.
- Assisted passengers with luggage, ensuring their comfort and ease during the ride.
- Developed strong relationships with fellow drivers and industry professionals for networking purposes.
Verification Manager
Dynamic Solution
06.2021 - 07.2022
- Established clear communication channels, fostering a positive working environment for all team members.
- Ensured compliance with relevant regulations by maintaining accurate documentation related to all aspects of the verification process.
- Fostered strong relationships with clients through effective communication and collaboration on key projects.
- Optimized resource allocation by analyzing project requirements and assigning appropriate personnel accordingly.
Verification Officer
Dynamic Solutions
12.2020 - 06.2021
- Improved overall data quality through meticulous attention to detail and rigorous adherence to verification protocols.
- Identified and applied customer-specific rules and processes.
- Addressed any potential risks associated with inaccurate or incomplete information by proactively identifying areas of improvement in existing processes and protocols.
Inbound Sales Representative
Digital Destiny
02.2020 - 12.2020
- Assisted customers with troubleshooting issues related to their purchases, demonstrating exceptional problem-solving skills and empathy towards their concerns.
- Worked with multiple means of communication within fast-paced environment.
- Documented details of calls and customer interactions.
- Set and achieved company defined sales goals.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
Bachelor of Computer Science - Computer And Information Sciences
Allama Iqbal Open University
Lahore 04.2001 -
Skills
Operational excellence
Cross-functional coordination
Operational planning
Quality assurance
Multitasking Abilities
Staff management
Timeline
Senior Operations Team Leader
Support Solution Hub
09.2023 - Current
Quality Assurance Executive
Support Solution Hub
02.2023 - 09.2023
Taxi Dispatch Supervisor
Support Solution Hub
12.2022 - 02.2023
Journey Booking Executive
Support Solution Hub
07.2022 - 12.2022
Verification Manager
Dynamic Solution
06.2021 - 07.2022
Verification Officer
Dynamic Solutions
12.2020 - 06.2021
Inbound Sales Representative
Digital Destiny
02.2020 - 12.2020
Bachelor of Computer Science - Computer And Information Sciences
Allama Iqbal Open University
04.2001 -
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