Shanze Zahid
Graduate
Lahore, Punjab,PB
Summary
Dynamic and innovative professional with a proven track record at YJSTAR and ONE432, excelling in team collaboration and presentations. Demonstrated expertise in research and problem-solving, significantly enhancing project outcomes and client satisfaction. Skilled in Microsoft Office Suite and interpersonal communication, adept at driving results and exceeding goals with a keen attention to detail.
Overview
4
4
years of professional experience
Work History
Intern, Business Development Department
YJSTAR
06.2023 - 07.2023
- Utilized strong communication abilities during presentations which led to increased understanding among colleagues regarding project goals and objectives.
- Explored new technologies and approaches to streamline processes.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Assisted in the planning and execution of company events, resulting in increased employee engagement and satisfaction.
R&D Intern, Material Science Lab
Pak Sakhra AquaFresh Pvt
06.2021 - 08.2021
- Assisted in prototype development by providing crucial input on material selection based on experimental results.
- Prepared technical reports detailing experimental findings and recommendations for management review and approval.
- Contributed to grant proposals for funding opportunities, securing financial support for continued research initiatives.
- Conducted comprehensive literature reviews to stay current on industry trends and advancements in material science.
Customer Care and Sales Analyst
ONE432
04.2021 - 08.2021
- Provided valuable insights to management with detailed competitor analysis and market assessments.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Coordinated with the logistics department to expedite shipping for urgent customer orders.
- Updated the company's FAQ section to include answers to common customer questions, reducing inquiry volume.
Freelancer
Freelancer.com
06.2019 - 08.2020
- Enhanced client satisfaction by delivering high-quality work within deadlines.
- Adapted quickly to changing project requirements, demonstrating flexibility and adaptability under pressure.
- Developed customized solutions to address unique client needs, resulting in repeat business and referrals.
- Strengthened client relationships with consistent communication and timely project updates.
- Conducted thorough research to provide well-informed recommendations for clients'' strategic decision-making processes.
- Optimized project efficiency by creating and implementing effective task management strategies.
Education
Bachelor of Science - Political Science And Business Management
Lahore School of Economics
Lahore 05.2024
GCSE O/A Levels -
Learning Alliance
Lahore, Punjab, Pakistan05.2020
Skills
Team Collaboration
Presentations
Research
Goal-oriented mindset
Interpersonal and Social Skills
Creativity and Innovation
Attention to Detail
English Fluency
Microsoft Office Suite
Outstanding communication skills
Client Relationships
Administrative tasks
Data Interpretation
Time Management
Problem-solving abilities
Active Listening
Additional Information
- National U16 Debating Team of Pakistan
- Business Oriented
- Assisted Research Seminars at The Lahore School of Economics
- Appointed Head Girl at Learning Alliance
Timeline
Intern, Business Development Department
YJSTAR
06.2023 - 07.2023
R&D Intern, Material Science Lab
Pak Sakhra AquaFresh Pvt
06.2021 - 08.2021
Customer Care and Sales Analyst
ONE432
04.2021 - 08.2021
Freelancer
Freelancer.com
06.2019 - 08.2020
Bachelor of Science - Political Science And Business Management
Lahore School of Economics
GCSE O/A Levels -
Learning Alliance
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