Shanza Shahid
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Floor Manager
McDonald's
02.2020 - Current
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
- Developed and implemented floor plans and layouts to maximize customer satisfaction and sales.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Enhanced team performance through regular training, mentoring, and constructive feedback.
Sales Supervisor
Naimat Khana
03.2019 - 10.2019
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
Education
Intermediate -
Islamia College
Lahore Cantt2021
Matric -
Fine Public School
Lahore, Punjab, Pakistan2019
Skills
- Employee Management
- Customer Relations
- Policy Enforcement
- Safety and Security Management
- Operations Management
- Team training and development
- Complaint resolution
- Team Leadership
Languages
English, Urdu, Punjabi
Native language
English
Upper intermediate
B2
Urdu
Proficient
C2
Punjabi
Proficient
C2
Timeline
Floor Manager
McDonald's
02.2020 - Current
Sales Supervisor
Naimat Khana
03.2019 - 10.2019
Intermediate -
Islamia College
Matric -
Fine Public School
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