I like reading I like playing badminton I love to bake I'm always eager to explore different places I have a keen interest in archeology
Hi, I’m
Shanza Rafiq
Work Preference
Summary
Responsible individual with strong knowledge of office administration and common human resources operations. In-depth understanding of customer service, data entry, and file management. Highly skilled in reviewing policies and suggesting actionable improvements aligned with industry best practices. Actively seeking learning opportunities and always ready to acquire new skills. Possesses ability to maintain confidentiality and knows how to handle sensitive information.
Overview
11
years of professional experience
4
years of post-secondary education
Work History
Fun World Entertainment L.L.CMuscat, Oman
HR Associate
04.2019 - 08.2021
Job overview
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Organized new employee orientation schedules for new hires.
- Maintained human resources information system and kept employee files up to date and accurate.
- Supported human resources staff with new hire orientations and monthly departmental meetings.
Avon Oman
Independent Sale Representative
10.2010 - 03.2019
Job overview
- Developed and maintained positive customer relations to properly handle requests and questions.
- Communicated with clients and customers to gather, provide and share updated information on products and services.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
Al Farooq Automotive
HR Generalist
04.2015 - 03.2018
Job overview
- Planned and managed recruitment activities for new hires using strategic personnel, staffing, and position management practices.
- Liaised between management and employees to deliver conflict resolution, alleviate problems, and interpret compensation and benefits policies.
- Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes, and talent management.
- Reviewed and screened applicant resumes to identify qualified candidates.
Education
Gulf College OmanMuscat, Oman
Bachelor of Arts from Business And Management Studies (Hons)
02.2017 - 01.2021
University Overview
- First Class Honors , 2021 - overall AGP 75
- Studied in affiliation with Cardiff Metropolitan University U.K.
- Student Body Representative, Students' Council, 2018 to 2020
- Elected to President and Assistant president for Student Council in 2018-19-20.
- Specialization in Human Resource Management.
- Completed professional development in HRM.
Skills
- Excellent verbal and written Communication
- Interpersonal Skills
- Expertise in managing confidential information
- Skilled in Microsoft Office tools
- Skilled in managing multiple tasks
- Data entry proficiency
- Time management
- Administrative Skills
- Attentions to details
- Problem Solving Skills
- Diversity and inclusion
- Schedule preparation
- Conflict resolution
- Trend analysis
Interests
Languages
English
Full Professional
Arabic
Limited Working
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
HR Associate
Fun World Entertainment L.L.C
04.2019 - 08.2021
Gulf College Oman
Bachelor of Arts from Business And Management Studies (Hons)
02.2017 - 01.2021
HR Generalist
Al Farooq Automotive
04.2015 - 03.2018
Independent Sale Representative
Avon Oman
10.2010 - 03.2019