Summary
Overview
Work History
Education
Skills
Interests
Languages
Timeline
Hi, I’m

Shanza Rafiq

Shanza Rafiq

Summary

Responsible individual with strong knowledge of office administration and common human resources operations. In-depth understanding of customer service, data entry, and file management. Highly skilled in reviewing policies and suggesting actionable improvements aligned with industry best practices. Actively seeking learning opportunities and always ready to acquire new skills. Possesses ability to maintain confidentiality and knows how to handle sensitive information.

Overview

11
years of professional experience
4
years of post-secondary education

Work History

Fabyland (Al Othaim Group)

HR Associate
04.2019 - 08.2021

Job overview


  • Screened applicant resumes and coordinated both phone and in-person interviews.
  • Organized new employee orientation schedules for new hires.
  • Maintained human resources information system and kept employee files up to date and accurate.
  • Supported human resources staff with new hire orientations and monthly departmental meetings.

Avon Oman

Independent Sale Representative
10.2010 - 03.2019

Job overview

  • Developed and maintained positive customer relations to properly handle requests and questions.
  • Communicated with clients and customers to gather, provide and share updated information on products and services.
  • Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.

Al Farooq Automotive

HR Generalist
04.2015 - 03.2018

Job overview

  • Planned and managed recruitment activities for new hires using strategic personnel, staffing, and position management practices.
  • Liaised between management and employees to deliver conflict resolution, alleviate problems, and interpret compensation and benefits policies.
  • Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes, and talent management.
  • Reviewed and screened applicant resumes to identify qualified candidates.

Education

Gulf College Oman
Muscat, Oman

Bachelor of Arts from Business And Management Studies (Hons)
02.2017 - 01.2021

University Overview

  • First Class Honors , 2021 - overall AGP 75
  • Studied in affiliation with Cardiff Metropolitan University U.K.
  • Student Body Representative, Students' Council, 2018 to 2020
  • Elected to President and Assistant president for Student Council in 2018-19-20.
  • Specialization in Human Resource Management.
  • Completed professional development in HRM.

Skills

  • Diversity initiatives
  • Payroll operations
  • Effective talent management
  • Organizational growth strategies
  • HR data analysis
  • Talent sourcing proficiency
  • Skilled in Microsoft Office tools
  • Onboarding and orientation
  • Sales consultation
  • Account development
  • Network development
  • Data entry proficiency

Interests

I like reading I like playing badminton I love to bake I'm always eager to explore different places I have a keen interest in archeology

Languages

English
Full Professional
Arabic
Limited Working

Timeline

HR Associate
Fabyland (Al Othaim Group)
04.2019 - 08.2021
Gulf College Oman
Bachelor of Arts from Business And Management Studies (Hons)
02.2017 - 01.2021
HR Generalist
Al Farooq Automotive
04.2015 - 03.2018
Independent Sale Representative
Avon Oman
10.2010 - 03.2019
Shanza Rafiq