Perusal
Shanza Gul
IELTS Instructor
Lahore, Punjab
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
2
2
years of professional experience
3
3
Languages
Work History
IELTS Instructor
British Grammar and Language Center
08.2024 - Current
- Leveraged a variety of instructional materials including textbooks, online resources, audio-visual aids to create engaging lessons that catered to diverse learning styles.
- Provided targeted support for struggling students through personalized tutoring sessions and additional resources.
- Contributed to program development by participating in curriculum review committees and offering insights based on classroom experiences.
- Managed diverse groups of students by teaching language acquisition in dynamic academic lessons and closely monitoring progress.
Travel Guide
Pine Tour and Travel Companies
06.2024 - 02.2025
- Established positive relationships with vendors to secure competitive rates for accommodations, transportation services, and excursions on behalf of clients.
Customer Service Representative
Call Center and Land Marketing Office
05.2024 - 10.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Internee
American Lycetuff School
03.2024 - 09.2024
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Worked effectively in fast-paced environments.
- Paid attention to detail while completing assignments.
Education
Master of Science - Horticultural Science
University of Haripur
Haripur, Khyber Pakhtunkhwa, Pakistan 04.2001 -
Bachelor of Science - Agriculture
Gomal University Dera Ismail Khan, K.P.K,Pakistan
D.I.Khan 04.2001 -
FSC - Pre-Medical
Abdul Razzaq Fazaia School And College
Mianwali, Punjab, Pakistan 04.2001 -
SSC - Science
Abdul Razzaq Fazaia School And College
Mianwali, Punjab, Pakistan 04.2001 -
Skills
Speaking fluency coaching
Interests
Exploring
Landscaping
Learning innovative ideas
Timeline
IELTS Instructor
British Grammar and Language Center
08.2024 - Current
Travel Guide
Pine Tour and Travel Companies
06.2024 - 02.2025
Customer Service Representative
Call Center and Land Marketing Office
05.2024 - 10.2024
Internee
American Lycetuff School
03.2024 - 09.2024
Master of Science - Horticultural Science
University of Haripur
04.2001 -
Bachelor of Science - Agriculture
Gomal University Dera Ismail Khan, K.P.K,Pakistan
04.2001 -
FSC - Pre-Medical
Abdul Razzaq Fazaia School And College
04.2001 -
SSC - Science
Abdul Razzaq Fazaia School And College
04.2001 -