Shan E Rabi Basit
Customer Service Representative
Lahore, Punjab
Summary
Results-driven professional with a robust background in customer service, hotel management, and social media strategy. Proven ability to deliver exceptional customer experiences, manage hotel operations efficiently, and execute impactful social media campaigns. Skilled in team leadership, persuasive communication, and digital marketing, with a track record of enhancing customer satisfaction, optimizing operational processes, and driving brand engagement. Seeking to apply a versatile skill set and dynamic experience to a challenging role in a forward-thinking organization.
Overview
5
5
years of professional experience
Work History
Social Media Specialist
Bonanza
11.2023 - 07.2024
- Developed and executed comprehensive social media strategies to enhance brand visibility, engagement, and customer loyalty across multiple platforms including Facebook, Instagram, and Twitter.
- Created, curated, and managed compelling content tailored to target audiences, resulting in a 23% increase in follower engagement and a significant boost in brand awareness.
- Engaged with the online community by responding to comments, messages, and reviews in a timely and professional manner, fostering positive relationships and brand loyalty.
Assistant Manager
Pearl Continental Hotel
12.2021 - 09.2023
- Assisted in the development and execution of marketing and promotional strategies, contributing to increased occupancy rates and revenue growth.
- Implemented and monitored operational procedures to enhance guest experiences, leading to a 16% increase in positive guest feedback and repeat bookings.
- Managed a team of front-line staff, including training, scheduling, and performance evaluations, resulting in improved team efficiency and guest satisfaction.
- Conducted regular inspections of facilities and guest rooms to ensure compliance with health, safety, and cleanliness standards.
Customer Service Representative
Ibex
03.2019 - 06.2021
- Delivered exceptional customer service by addressing inquiries, resolving issues, and providing product information with efficiency and professionalism.
- Utilized strong English communication skills to engage with customers, ensuring clear and effective interactions via phone, email, and chat.
- Demonstrated persuasive skills to handle objections, negotiate solutions, and upsell products, resulting in increased customer satisfaction and retention.
- Trained and mentored new employees, sharing best practices and fostering a supportive work environment to improve team performance.
Education
Intermediate - Information Technology
Punjab Group of Colleges
Lahore, Punjab, Pakistan 04.2001 -
High School - Computer Science And Programming
Scholars Islamic School
Lahore, PBSkills
- Customer Relationship Management: Proficient in building and maintaining strong relationships with clients through personalized communication and tailored solutions, resulting in enhanced customer satisfaction and repeat business
- Persuasive Communication: Demonstrated ability to effectively convey product benefits and address objections, leading to successful negotiations and high conversion rates
- Negotiation & Closing: Proficient in negotiating terms, overcoming resistance, and closing deals, with a track record of meeting or exceeding sales quotas and targets
- Market Analysis: Competent in analyzing market data and competitor activities to identify opportunities and adjust sales strategies accordingly
Timeline
Social Media Specialist
Bonanza
11.2023 - 07.2024
Assistant Manager
Pearl Continental Hotel
12.2021 - 09.2023
Customer Service Representative
Ibex
03.2019 - 06.2021
Intermediate - Information Technology
Punjab Group of Colleges
04.2001 -
High School - Computer Science And Programming
Scholars Islamic School
Similar Profiles
Gretchen Mueller-PiomboGretchen Mueller-Piombo
Bartender/Cocktail Server at BonanzaBartender/Cocktail Server at Bonanza
Rebekah KitchenRebekah Kitchen
Barrtender at BonanzaBarrtender at Bonanza
Kenya Ruiz-ColburnKenya Ruiz-Colburn
Interventionist at Mater Bonanza AcademyInterventionist at Mater Bonanza Academy