SHAMS UDDIN
ACCOUNTANT (BANKER)
Karachi,Pakistan
Summary
Encouraging manager and analytical problem-solver with talent for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
4
4
Languages
Work History
Branch Supervisor
Bank Al-Habib Limited
Karachi , Pakistan
03.2023 - Current
- Capitalised on industry and marketplace trends to enhance sales solutions and approaches.
- Increased new business connections and revenue generation opportunities by improving networking strategies.
- Hired exceptional candidates and effectively led staff to maximise productivity and eliminate process lags.
- Boosted customer satisfaction scores through fast and knowledgeable issue resolution.
- Reduced financial discrepancies by improving documentation and reporting accuracy for budget and operational controls.
- Improved long-term prospecting, strategy development and customer engagement by implementing successful growth strategies.
- Handled complex project management concerns independently and accurately.
- Reviewed sales and expense records to make proactive adjustments to policies and procedures.
- Enhanced operations and implemented technological innovations in collaboration with senior leadership.
- Organised financial data and reports detailing key metrics, completing within agreed timeframes.
- Worked with sales representatives to develop strong customer connections, promoting long-lasting relationships.
- Reviewed reports from subordinate management to identify areas of opportunity.
- Allocated resources to teams and projects based on need, performance and availability.
- Monitored operations to assess and highlight results.
- Maintained agile, responsible organisation with sustained revenue growth by monitoring industry forecasts, honing budgets and adjusting marketing strategies.
Branch Assistant
Meezan Bank Limited
Karachi, Pakistan
10.2016 - 03.2023
- Handled 60+ calls, emails and face-to-face enquiries daily, exceeding branch target by 10%.
- Established and maintained effective relationship with customers, boosting customer loyalty by 90%.
- Maintained accurate records and documentation, resulting in zero audit findings in internal and external audits.
- Used banking products and services knowledge to resolve customer queries with 99% success.
- Kept files organised and up-to-date for accurate record-keeping purposes.
- Supervised administrative work in branch office and set goals for staff.
- Photocopied and printed presentations and reports for meetings.
- Processed up to £50000 in payments and withdrawals with zero error.
Education
Masters In Business Administration - Banking And Finance
Muhammad Ali Jinnah University
Karachi 01.2020
B.Com - Business Administration
University of Karachi
Karachi 10.2015
Intermediate
Aisha Bawany College
Karachi 05.2012
Matriculation - Science
Medicos Boys School
Karachi 04.2010
Skills
Business administration
Financial management
Operational leadership
Financial administration
Business analysis
Customer service
Customer relations
Employee management
Industry partnership development
Timeline
Branch Supervisor
Bank Al-Habib Limited
03.2023 - Current
Branch Assistant
Meezan Bank Limited
10.2016 - 03.2023
Masters In Business Administration - Banking And Finance
Muhammad Ali Jinnah University
B.Com - Business Administration
University of Karachi
Intermediate
Aisha Bawany College
Matriculation - Science
Medicos Boys School