Shams Awan
Lahore, Punjab
Summary
Forward-thinking Sales & Business Development Expert with proven track record in driving growth and expanding market presence. Proactively identify opportunities, forge strong client relationships, and deliver strategic solutions that result in significant business achievements. Skilled in articulate communication and adept at leading cross-functional teams to success. Ambitious and assertive, consistently pursue excellence and stand out in competitive environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
IT Business Development Manager
Greyloops
Dubai, United Arab Emirates
05.2023 - Current
- Proven track record of generating business on freelancing platforms, leveraging deep understanding of the platform ecosystem and client acquisition strategies.
- Expert in crafting and executing effective B2B campaigns, including email marketing, to drive client acquisition and growth for staff augmentation services.
- Effectively managing the sales pipeline, from lead generation to closure, through consistent follow-up, negotiation, and relationship building.
- Conducting in-depth market research to identify new business opportunities, analyze industry trends, and develop targeted sales strategies.
- Increased revenue with strategic partnerships and collaborations within the tech industry.
- Mentored junior business development professionals, sharing best practices and lessons learned from previous experiences in the field.
- Cultivated long-term relationships with key clients for sustained business growth.
Business Development Manager
Cyber Nest
Brooklyn New York
10.2022 - 08.2023
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
- Conducted comprehensive market research and analysis to identify emerging trends and potential areas of expansion.
- Established valuable partnerships with complementary businesses, creating mutually beneficial synergies that accelerated growth for both parties.
- Diversified revenue streams by exploring and launching into new geographic markets.
- Implemented CRM tools to better track sales opportunities and customer interactions.
- Increased brand visibility with creation and execution of comprehensive digital marketing strategy.
- Streamlined contract renewal processes to enhance customer retention rates.
- Built relationships with customers and community to establish long-term business growth.
Business Development Manager
The Soft Hub Inc
Calgary Alberta
02.2022 - 11.2022
- Generated new business with marketing initiatives and strategic plans.
- Reached out to potential customers via telephone, Cold Call, Cold email, and in-person inquiries.
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
- Conducted comprehensive market research and analysis to identify emerging trends and potential areas of expansion.
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
- Monitored market trends and competitor activities to identify areas of potential opportunity.
- Collaborated closely with marketing teams to develop targeted campaigns that generated high-quality leads for the sales pipeline.
- Consistently met or exceeded monthly quotas through diligent prospecting efforts, relentless follow-up activities, and expert negotiation skills.
Customer Service Representative
Keltha
Mississauga
12.2021 - 06.2022
- Handled escalated calls calmly, finding resolutions that satisfied both the company's and the customer's needs.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Addressed customer complaints and mitigated dissatisfaction by employing timely, on-point solutions.
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
Business Development Executive
TS ORBIT
Lahore
01.2019 - 02.2022
- Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Communicated directly with customers and partners to build strong business networks and relationships.
- Developed customized solutions for clients, addressing their unique needs and helping them achieve their goals.
- Negotiated client contracts and agreements to cultivate profitable business transactions.
- Leveraged CRM tools to track leads and analyze data, optimizing sales efforts for maximum return on investment.
- Provided exceptional customer service by promptly addressing client concerns and resolving issues as they arose.
Bussiness Development Officer
United estimates inc.
New York
02.2018 - 01.2019
- Generated new business with marketing initiatives and strategic plans.
- Enhanced email campaign performance by strategizing and implementing A/B testing methods.
- Increased candidate pool by actively seeking out and engaging potential applicants through cold calling, social media outreach, and networking events.
- Expanded customer base through cold calling, networking, and relationship building.
Education
Software Engineering - Computer Software Engineering
Virtual University of Pakistan
Online04-2023
Intermediate - Fsc. Pre. Engineering
Punjab College
Gujranwala 2017
Skills
- Leadership
- Effective Time Management
- Collaborative Teamwork
- Project Oversight
- Effective Communication
- Expert in Negotiation Strategies
- Business process optimization
- Proposal writing
- Sales channel building
- Pipeline management
Certification
Business-to-Business Sales
Languages
Urdu
First Language
English
Advanced (C1)
C1
Punjabi
Proficient (C2)
C2
Timeline
IT Business Development Manager
Greyloops
05.2023 - Current
Business Development Manager
Cyber Nest
10.2022 - 08.2023
Business Development Manager
The Soft Hub Inc
02.2022 - 11.2022
Customer Service Representative
Keltha
12.2021 - 06.2022
Business Development Executive
TS ORBIT
01.2019 - 02.2022
Bussiness Development Officer
United estimates inc.
02.2018 - 01.2019
Software Engineering - Computer Software Engineering
Virtual University of Pakistan
Intermediate - Fsc. Pre. Engineering
Punjab College
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