Customer Service Representative
Zindagi Digital Baking and Apex call centre
Islamabad, Pakistan
- Listened to individual complaints with open mind and asked detailed questions to understand issues.
- Managed inbound customer service calls, efficiently resolving queries and complaints to uphold satisfaction levels.
- Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction.
- Handled high-volume telephone calls to address and resolve customer queries.