Shameel Amar
Business Development Specialist
Rawalpindi
Summary
Passionate and results-driven professional with a proven track record in sales and customer service. Adept at cultivating meaningful connections with clients, I excel in uncovering their unique needs and delivering tailored solutions that exceed expectations. With a natural flair for communication and a genuine passion for customer satisfaction, I thrive in fast-paced environments where every interaction is an opportunity to create lasting impressions. Ready to leverage my expertise to drive growth and elevate the customer experience in innovative ways.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
Work History
Business Development Center (BDC) Specialist
Beyond Creative
10.2023 - Current
- Conducting outbound customer-initiated follow-up calls for multiple dealerships' Business Development Centers (BDC)
- Handling inbound text/chat communications from the company's perspective and providing support to current clients or customers
- Addressing basic inquiries from clients regarding setting up calls, appointments, or interactions directly with the sales department.
- Cross-training on various functions and accounts within the BDC to ensure versatility and adaptability
- Collaborating closely with the sales department to facilitate seamless transitions and enhance the overall customer experience
- Implementing data-driven approaches to analyze customer interactions and identify areas for process optimization and efficiency improvement.
- Managed incoming leads efficiently, resulting in increased response times and higher lead-to-sale conversion rates.
- Implemented CRM system improvements that streamlined internal processes and improved data accuracy.
- Served as a liaison between customers and service department, ensuring smooth communication and prompt resolution of any concerns or issues that arose post purchase.
- Collaborated with sales team to create personalised follow-up plans for each client, ensuring high levels of customer retention.
- Assisted with the development of promotional materials such as brochures and email campaigns, increasing brand visibility within the community.
Client Account Manager
Zones Canada
10.2022 - 08.2023
- Managed strategic relationships with key accounts including Microsoft, Oracle, and Costco, achieving consistent revenue growth and customer satisfaction
- Acted as the primary point of contact for key accounts, maintaining a deep understanding of their business priorities and challenges
- Utilized key ERPs like Microsoft Dynamics AX and 365, Office and Teams for order/quote processing for all key accounts
- Lead negotiations of contract renewals and pricing/bidding agreements with vendors like Ingram Micro, TD SYNNEX, D&H, and ScanSource, resulting in favorable outcomes for both the company and the customer
- Cultivated strong relationships with key decision-makers and influencers at the customer organization, establishing trust and credibility as a strategic partner
- Monitored account health and performance metrics, proactively identifying potential risks and developing mitigation plans.
Account Executive
AtoB
05.2022 - 10.2022
- Utilized key CRM software like Salesforce and Salesloft to interact and communicate with the prospects, and hit key sales quotas
- Prepared and delivered client presentations and proposals, demonstrating the value of our products and services
- Maintained a hygienic sales pipeline in order to hit the monthly, quarterly, and yearly sales targets
- Researched for accurate data for sales lead generation and further refining the existing data
- Provided regular reports and updates to senior management on sales performance, client satisfaction, and market trends
- Collaborated with internal teams to ensure the timely and successful delivery of products and services to clients.
Sales Manager
Al-Shams Technology
12.2020 - 09.2021
- Managed organizational sales by developing a business plan that covers sales, revenue, and expense controls
- Apprehended ideal customers and how they relate to products
- Incorporated the use of Information Technology (IT) into sales and business practices.
External Public Relations Manager
Shangrila Resorts
09.2015 - 09.2020
- Aided the hotel to establish good public relations by creating a good market perception
- Designed a strategic communication process that builds mutually beneficial relationships between the hotel and its customers
- Managed the hotel's public image and reputation.
Education
Master of Science in Project Management -
Bahria University
09.2023 - Current
Bachelor of Science in Public Administration - undefined
National University of Sciences and Technology (NUST)
09.2016 - 05.2020
Skills
Microsoft Dynamics AXMicrosoft TeamsMicrosoft OfficeSalesforce (SFDC)SalesloftSlackGoogle DocsSocial Media ManagementEmail Management
Upselling strategies
CRM Software
Cross-selling techniques
Goal-Oriented
Relationship Building
Professionalism
Multitasking Abilities
Teamwork and Collaboration
Decision-Making
Excellent Communication
Sales Techniques
Personal Information
- Date of Birth: 12/30/96
- Gender: Male
- Nationality: Pakistan
Certification
Customer Success Fundamentals, [LinkedIn]
Timeline
Developing Emotional Intelligence, [Skillsoft]
04-2024
Business Development Center (BDC) Specialist
Beyond Creative
10.2023 - Current
Master of Science in Project Management -
Bahria University
09.2023 - Current
Customer Success Fundamentals, [LinkedIn]
05-2023
Client Account Manager
Zones Canada
10.2022 - 08.2023
Account Executive
AtoB
05.2022 - 10.2022
Sales Manager
Al-Shams Technology
12.2020 - 09.2021
Leadership and Innovation, [Istanbul Aydin University]
08-2018
Bachelor of Science in Public Administration - undefined
National University of Sciences and Technology (NUST)
09.2016 - 05.2020
External Public Relations Manager
Shangrila Resorts
09.2015 - 09.2020