Summary
Overview
Work History
Education
Skills
Websites
Personal Information
Certification
Timeline
Generic
Shameel Amar

Shameel Amar

Business Development Specialist
Rawalpindi

Summary

Passionate and results-driven professional with a proven track record in sales and customer service. Adept at cultivating meaningful connections with clients, I excel in uncovering their unique needs and delivering tailored solutions that exceed expectations. With a natural flair for communication and a genuine passion for customer satisfaction, I thrive in fast-paced environments where every interaction is an opportunity to create lasting impressions. Ready to leverage my expertise to drive growth and elevate the customer experience in innovative ways.

Overview

8
8
years of professional experience
4
4
years of post-secondary education
3
3
Certifications

Work History

Business Development Center (BDC) Specialist

Beyond Creative
10.2023 - Current
  • Conducting outbound customer-initiated follow-up calls for multiple dealerships' Business Development Centers (BDC)
  • Handling inbound text/chat communications from the company's perspective and providing support to current clients or customers
  • Addressing basic inquiries from clients regarding setting up calls, appointments, or interactions directly with the sales department.
  • Cross-training on various functions and accounts within the BDC to ensure versatility and adaptability
  • Collaborating closely with the sales department to facilitate seamless transitions and enhance the overall customer experience
  • Implementing data-driven approaches to analyze customer interactions and identify areas for process optimization and efficiency improvement.
  • Managed incoming leads efficiently, resulting in increased response times and higher lead-to-sale conversion rates.
  • Implemented CRM system improvements that streamlined internal processes and improved data accuracy.
  • Served as a liaison between customers and service department, ensuring smooth communication and prompt resolution of any concerns or issues that arose post purchase.
  • Collaborated with sales team to create personalised follow-up plans for each client, ensuring high levels of customer retention.
  • Assisted with the development of promotional materials such as brochures and email campaigns, increasing brand visibility within the community.

Client Account Manager

Zones Canada
10.2022 - 08.2023
  • Managed strategic relationships with key accounts including Microsoft, Oracle, and Costco, achieving consistent revenue growth and customer satisfaction
  • Acted as the primary point of contact for key accounts, maintaining a deep understanding of their business priorities and challenges
  • Utilized key ERPs like Microsoft Dynamics AX and 365, Office and Teams for order/quote processing for all key accounts
  • Lead negotiations of contract renewals and pricing/bidding agreements with vendors like Ingram Micro, TD SYNNEX, D&H, and ScanSource, resulting in favorable outcomes for both the company and the customer
  • Cultivated strong relationships with key decision-makers and influencers at the customer organization, establishing trust and credibility as a strategic partner
  • Monitored account health and performance metrics, proactively identifying potential risks and developing mitigation plans.

Account Executive

AtoB
05.2022 - 10.2022
  • Utilized key CRM software like Salesforce and Salesloft to interact and communicate with the prospects, and hit key sales quotas
  • Prepared and delivered client presentations and proposals, demonstrating the value of our products and services
  • Maintained a hygienic sales pipeline in order to hit the monthly, quarterly, and yearly sales targets
  • Researched for accurate data for sales lead generation and further refining the existing data
  • Provided regular reports and updates to senior management on sales performance, client satisfaction, and market trends
  • Collaborated with internal teams to ensure the timely and successful delivery of products and services to clients.

Sales Manager

Al-Shams Technology
12.2020 - 09.2021
  • Managed organizational sales by developing a business plan that covers sales, revenue, and expense controls
  • Apprehended ideal customers and how they relate to products
  • Incorporated the use of Information Technology (IT) into sales and business practices.

External Public Relations Manager

Shangrila Resorts
09.2015 - 09.2020
  • Aided the hotel to establish good public relations by creating a good market perception
  • Designed a strategic communication process that builds mutually beneficial relationships between the hotel and its customers
  • Managed the hotel's public image and reputation.

Education

Master of Science in Project Management -

Bahria University
09.2023 - Current

Bachelor of Science in Public Administration - undefined

National University of Sciences and Technology (NUST)
09.2016 - 05.2020

Skills

Microsoft Dynamics AXundefined

Personal Information

  • Date of Birth: 12/30/96
  • Gender: Male
  • Nationality: Pakistan

Certification

Customer Success Fundamentals, [LinkedIn]

Timeline

Developing Emotional Intelligence, [Skillsoft]

04-2024

Business Development Center (BDC) Specialist

Beyond Creative
10.2023 - Current

Master of Science in Project Management -

Bahria University
09.2023 - Current

Customer Success Fundamentals, [LinkedIn]

05-2023

Client Account Manager

Zones Canada
10.2022 - 08.2023

Account Executive

AtoB
05.2022 - 10.2022

Sales Manager

Al-Shams Technology
12.2020 - 09.2021

Leadership and Innovation, [Istanbul Aydin University]

08-2018

Bachelor of Science in Public Administration - undefined

National University of Sciences and Technology (NUST)
09.2016 - 05.2020

External Public Relations Manager

Shangrila Resorts
09.2015 - 09.2020

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Shameel AmarBusiness Development Specialist