Summary
Work History
Education
Skills
Accomplishments
Interests
Work Preference
Languages
Timeline
Hi, I’m

Shair Afghan

Customer Relations Officer
Hafizabad,PB
Shair Afghan

Summary

Shair Afghan I aim to achieve my best in my professional and personal life. I shall gain excellence in the elds of Business and Administration. I shall not hesitate to exert myself to my limits. I shall always give my best to increase the organisation's productivity and individual Growth.

Work History

Toyota Fort, Motors
Gujranwala, Punjab, Pakistan

Customer Relationship Officer
11.2021 - Current

Job overview

  • Building and maintaining pro table relationships with key customers
  • Overseeing the relationship with customers handled by my team
  • Resolving customer complaints quickly and e ciently
  • Guide Sales, Service, and spare Parts teams towards shared customer satisfaction goals
  • Keeping customers updated on the latest products to increase sales
  • Meeting with managers in the organization to plan strategically
  • Expanding the customer base by upselling and cross-selling
  • Understanding key customer individual needs and addressing these
  • Http://www.toyotafort.com/

Map Enterprises
Karachi, Sindh, Pakistan

Import Assistant
02.2016 - 03.2020

Job overview

  • MAP Enterprises
    Prepares documents and forms to move goods e ciently through import steps and procedures
    Review paperwork and documents to ensure shipping, handling, storage charges, and customs fees are billed correctly
    Maintains a database that tracks merchandise
    Processes claims on merchandise shortages and overages
    Performs other duties as assigned
    Https://mapsgroup.com.pk/

Education

University of The Punjab
Lahore

Bachelor of Arts from Arts, Economics
08.2016 - 02.2018

University Overview

.pu.edu.pk

Descon Technical Institute
Lahore

Health & Saftey Diploma from Saftey
03.2018 - 05.2018

Punjab Vocational Traininginstitute
Hafizabad

Diploma from Computer Applications
01.2016 - 08.2016

Bise Grew
Hafizabad

High School Diploma
09.2013 - 08.2015

University Overview

FSc Pre- Engineering, Science

Skills

Content Creation

Microsoft Office Applications

Google Docs, Sheets, Drive

SEO Copywriting

Video/Photo Editing

Customer Relations

Client Retention Strategies

Customer Relationship Management (CRM)

Complaint resolution

Complaint Investigation

Sales expertise

Accomplishments

  • IOSH(Managing Safely) https://www.descon.com/
  • Computer Applications &
  • O ce Professional https://pvtc.gop.pk/
  • Professional Professional
  • Working
  • Knowledge
  • Professional
  • Working knowledge
  • Native Professional
  • Indus
  • Motor
  • Company (March
  • Customer Relations O cer
  • Customer
  • Relations O cer (November 08, 2021 - Present)
  • Assistant
  • Import In charge

Interests

AWARDS CR Skill , Contest Nationwide winner of the 2023-2024 CR Skill Contest, https://toyot a-indus.com/

Work Preference

Work Type

Full Time

Work Location

On-SiteRemote

Important To Me

Career advancementHealthcare benefitsCompany CultureWork-life balanceWork from home optionTeam Building / Company Retreats

Languages

English
Intermediate (B1)
Urdu
Bilingual or Proficient (C2)

Timeline

Customer Relationship Officer

Toyota Fort, Motors
11.2021 - Current

Descon Technical Institute

Health & Saftey Diploma from Saftey
03.2018 - 05.2018

University of The Punjab

Bachelor of Arts from Arts, Economics
08.2016 - 02.2018

Import Assistant

Map Enterprises
02.2016 - 03.2020

Punjab Vocational Traininginstitute

Diploma from Computer Applications
01.2016 - 08.2016

Bise Grew

High School Diploma
09.2013 - 08.2015
Shair AfghanCustomer Relations Officer