SHAIKH KHAWAJA HASEEB UDDIN
Karachi
Summary
Customer Support Representative providing professional and efficient customer assistance through chat and online support channels. Skilled in resolving customer inquiries, troubleshooting issues, maintaining high customer satisfaction, and managing multiple conversations while delivering clear and timely responses.
Overview
6
6
years of professional experience
Work History
Customer Support Representative
Utopia Deals
Karachi
2025.11 - 2026.04
- Assisted customers on call regarding the handling and care of bought items
- Coordinated with delivery teams regarding the delivery of the orders and their current status
- Assisted customers on Amazon, TikTok and looked after grievances and escalated with the relevant team
- Assisted customer regarding the return and replacements
- Provided details to the customers regarding the available inventory.
- Response to customer via Live chat and maintain response time
Technical Support Representative
Linkitsoft
Karachi
2025.03 - 2025.12
- Respond to customer queries via email, call, and chat.
- Provided guidelines to customers for diagnosing hardware-related issues.
- Called customers and helped them sort out issues with the hardware and software as per the SOPs and documents.
- Assisted clients in setting up the hardware and taking the devices online.
- Guided the customers in setting up the playlist and acted as a bridge between customer success and the software deployment team.
- Provided product details to potential clients and forwarded their queries to the sales team.
- Document issues and create SOPs for future use.
- Create tickets to the relevant departments on Zendesk and on Tidio.
- Escalate complex issues to the relevant department and take follow-up from customers for ongoing issues.
Business Development Executive
Rex D
Karachi
2023.10 - 2025.03
- Handled customer complaints and inquiries courteously and efficiently.
- Demonstrated excellent communication skills, both verbal and written, to effectively interact with customers.
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
- Addressed customers courteously using suitable methods and problem-solving skills.
- Generated leads and forwarded them to respective clients.
- Ensured chat KPI's are met accordingly.
- Filled customer data in online sheets
Admin Assistant
Acme technologies
Karachi, Pakistan
2020.12 - 2022.02
- Managing petty cash and monthly expenses.
- Ensuring timely clearance of imported hardware.
- Ensuring the smooth and safe delivery of items to clients.
- Coordinating with support staff for customs clearance and the preparation of goods declaration.
- Managing office supplies and inventory.
- Assist in the procurement of IT-related hardware for in-office use.
- Escalate clearance and delivery issues to upper management.
Intern OSDI Department
DUHS Ojha Campus
Karachi, Pakistan
2019.11 - 2020.05
- Provided administrative support to multiple departments, aiding in the smooth running of day-to-day operations.
- Ensured timely data collection for in use, discarded, and in repair medical equipment.
- Assisted finance in finalizing data for zakat eligible patients.
- Aligned cross departments meetings for the manager
- Assisted the manager in forming policies
- Organised and archived documents
Education
BBA -
DOW UNIVERSITY IBHM
Karachi, Pakistan01.2018
Skills
- Time Management
- Communication
- Documentation
- CRM Proficiency
- Multitasking
- Lead Generation
- Customer relationship management
- Customer complaint management
- Zendesk utilization
- Escalation handling
- Cross-functional collaboration
- Customer sales support
- Product knowledge
- E-Mail etiquette
- Jira
- Active listening
- E-Commerce experience
- Live chat software expertise
Custom Section
LinkedIn, https://www.linkedin.com/in/shaikh-khawaja-haseeb-uddin3422b2113/
Timeline
Customer Support Representative
Utopia Deals
2025.11 - 2026.04
Technical Support Representative
Linkitsoft
2025.03 - 2025.12
Business Development Executive
Rex D
2023.10 - 2025.03
Admin Assistant
Acme technologies
2020.12 - 2022.02
Intern OSDI Department
DUHS Ojha Campus
2019.11 - 2020.05
BBA -
DOW UNIVERSITY IBHM