Shahzeb Mughal

• Delivered emergency procedures and liaised with police, firefighters and medical staff.
• Operated detecting devices to screen individuals, preventing prohibited articles within restricted areas.
• Monitored, authorised and recorded entrance and departure of vehicles and visitors.
• Implemented loss prevention strategies and handled shoplifters for retail clients.
• Checked ID cards and documented details in security log.
• Patrolled property during open hours, observing activities and deterring vandalism or criminal activity.
• Enforced Health and Safety and general housekeeping policies and procedures to maintain compliance.
• Supervised security during Searose FPSO project.

• Call handling for Northern Ireland Direct
• Adhered strictly to policies and procedures for continued company compliance.
• Managed high-volume customer queries simultaneously through effective multitasking.
• Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.

Call handling for Northern Ireland Direct

• Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
• Managed high-volume customer queries simultaneously through effective multitasking.

• Achieved order processing and delivery time targets through smooth warehouse operations.
• Priced and displayed items clearly and correctly, enabling ease of retrieval for customers.
• Dealt with customer complaints and rectified product and service issues.
• Maintained spotless and tidy working areas to create risk-free and productive environments.

Call handling for Bank of Ireland customer

• Maintained excellent client satisfaction by providing in-depth support.
• Listened actively to offer accurate information and best solution to their needs.

• Maintained and replenished stock according to store merchandising layout, ensuring consistent product availability.
• Promptly identified and retrieved items in stock room to maximize sales opportunities.
• Assisted customers with product selection, recommending associated items to increase transaction value.
• Ensured excellent product availability, monitoring stock levels and identifying replenishment and reordering requirements.

• Interacted with customers professionally by phone, email and in-person to deliver accurate service information.
• Effectively managed incoming and outgoing mail to maximise office efficiency.
• Managed office supply inventory, performing stocktake duties and ordering additional supplies to meet staff needs.
• Collaborated with different departments to maintain positive rapport and smooth workflow.

• Developed innovative, engaging venue experiences in line with company objectives, strategies and budgets.
• Maintained outstanding event health & safety through diligent risk assessments.
• Handled marketing creation, design and implementation across company website, external advertising and social media.

• Effectively managed incoming and outgoing mail to maximize office efficiency.
• Liaised with customers to resolve inquiries, appointment requests and billing questions.
• Managed office supply inventory, performing stock take duties and ordering additional supplies to meet staff needs.
• Organized physical files and digitized records to support ease of access and GDPR compliance.