SHAHZAIN PASHA
Karachi
Summary
Passionate and eager to explore diverse fields beyond traditional engineering boundaries. With a strong foundation in civil engineering principles and a thirst for knowledge, I am excited to embrace new challenges and opportunities for growth. Adaptable, innovative, and driven by curiosity, I bring a unique perspective and a willingness to learn to any endeavor. I am committed to embracing opportunities for professional growth and ready to embark on a fulfilling journey in any field. let's collaborate and make an impact together, wherever the journey may lead.
Overview
6
6
years of professional experience
Work History
Product Experience Analyst/Onboarding Specialist
US Mobile
Karachi
06.2024 - Current
- Led onboarding and activation support across chat, video, and voice channels, helping customers smoothly join US Mobile's services and maximizing satisfaction.
- Handled high-pressure escalated cases, resolving service issues for frustrated or angry customers with empathy, patience, and top-tier problem-solving.
- Assisted both inbound sales (helping customers choose plans/devices) and post-purchase activations, ensuring customers understood their options and services.
- Contributed to developing seamless customer experiences, identifying friction points in activation and improving workflows and support scripts.
- Trained and mentored new team members in English proficiency, conversation techniques, and best practices for delivering exceptional customer experience.
- Collaborated with product and engineering teams by providing customer feedback insights to improve the product experience and reduce activation barriers.
- Strengthened multi-tasking, communication, and CRM tool skills by managing multiple customer cases across various support channels simultaneously.
- Developed a deep understanding of telecom products, SIM technologies, number porting, and plan configurations, helping customers optimize their mobile services.
Trainee Civil Engineer
Shahab Uddin Civil Contractor
Karachi
08.2022 - 07.2024
- Assisted in site supervision, ensuring construction activities adhered to design specifications and safety protocols.
- Participated in project planning, scheduling, and progress tracking to meet deadlines efficiently.
- Supported quality control processes by conducting inspections and maintaining compliance documentation.
- Coordinated with multidisciplinary teams to facilitate smooth execution of civil engineering projects.
Store Manager
Woolworths Supermarket
Sydney
07.2020 - 01.2022
- Led and managed a team to achieve operational goals and provide excellent customer service. Implemented effective hiring, training, and performance evaluation processes, resulting in a motivated and high-performing team.
- Developed and implemented efficient store policies and procedures to optimize day-to-day operations. Successfully managed inventory levels, reducing stockouts and minimizing excess inventory through strategic ordering and stocking. Implemented sales strategies that led to an increase in overall sales during your tenure.
- Analyzed market trends and customer preferences to make data-driven decisions on product placement, promotions, and pricing. Implemented initiatives to improve customer satisfaction and loyalty, resulting in positive feedback and increased repeat business.
- Resolved customer complaints promptly and effectively, turning potential issues into opportunities for customer retention.
- Developed and managed budgets, ensuring cost-effective operations and maximizing profitability. Implemented cost-saving measures without compromising service quality.
- Oversaw the creation of visually appealing displays and layouts that enhanced the customer shopping experience. Implemented product merchandising strategies that contributed to increased sales and customer engagement.
- Established open lines of communication with staff, fostering a positive work environment and ensuring everyone was aligned with organizational goals.
- Collaborated with other departments or teams to streamline processes and enhance overall store efficiency.
- Ensured the supermarket complied with all relevant regulations, including safety standards, health codes, and employment laws. Implemented and enforced safety protocols, resulting in a reduction in workplace accidents.
- Implemented and utilized technology solutions for inventory management, sales tracking, and employee scheduling, improving overall efficiency.
Warehouse Operations Manager
Amazon
Sydney
07.2020 - 01.2022
Education
Diploma Of Graphic Design -
Karachi School Of Arts
Karachi07.2025
Bachelor Of Civil Engineering -
University Of Technology Sydney
Sydney07.2021
GCE Ordinary Level -
Beaconhouse School System
Karachi05.2016
Skills
- AutoCAD
- MS Office
- Adobe Photoshop
- Adobe Illustrator
- Construction Safety
- Structural Analysis and Design
- Construction Management Software
- Geotechnical Engineering
- Hydraulics and Hydrology
- Surveying and GPS
- Building Information Modeling (BIM)
- Environmental Engineering
- Material Testing and Quality Control
Extracurricular Activities
- Football, Rovers Football Club/Beaconhouse School System: A central defensive player for both local club and school team. Won many trophies for rover football club and one major trophy (INTRA REGIONAL) for the school team in 2015.
- Gaming: Competitive gaming for different local clubs in Karachi.
- Basketball, Omega/Malir Trojans/Ronnins/Kaizens: League of Basketball (LOB) is an organization that came together by the collective efforts of basketball players all over Karachi. LOB's objective is to create a Professional Standard League for the first time in Pakistan.
https://www.instagram.com/league.of.basketball
https://instagram.com/omegabasketball
https://instagram.com/malirtrojans
https://www.instagram.com/ronins.basketball
Community Service
- Ansar Burney Trust: Collected funds and donations for Internally displaced people in the 2015 IDP crisis in Pakistan.
- Chippa Welfare Association: Organised a flood donation drive for the collection of funds and donations for the flood victims in Pakistan.
Languages
- Urdu, Fluent
- English, Fluent
- German, A1 Level (Basic Proficiency)
References
References available upon request.
Timeline
Product Experience Analyst/Onboarding Specialist
US Mobile
06.2024 - Current
Trainee Civil Engineer
Shahab Uddin Civil Contractor
08.2022 - 07.2024
Store Manager
Woolworths Supermarket
07.2020 - 01.2022
Warehouse Operations Manager
Amazon
07.2020 - 01.2022
Diploma Of Graphic Design -
Karachi School Of Arts
Bachelor Of Civil Engineering -
University Of Technology Sydney
GCE Ordinary Level -
Beaconhouse School System