Summary
Overview
Work History
Education
Skills
Websites
Timeline
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SHAHZAIB ROHAIL

SHAHZAIB ROHAIL

Lahore

Summary

Motivated and dynamic call center professional with over 4 years of experience in customer service, outbound sales, appointment setting, and campaign support across various sectors including insurance, healthcare products, digital marketing, and renewable energy. Proven ability to manage high call volumes, close sales, and maintain client satisfaction in fast-paced environments.

Overview

5
5
years of professional experience

Work History

Auto Insurance Broker (USA) / Covid-19 Kits Campaign

Elite Techlogix
Lahore
01.2023 - 01.2024
  • Company Overview: Representing Allstate Auto Insurance
  • Worked on dual campaigns, including selling Covid-19 kits and auto insurance services.
  • Conducted outbound sales calls targeting U.S. clients for health-related product sales.
  • Educated clients on Allstate insurance coverage, policy options, and pricing.
  • Consistently achieved weekly sales quotas with a strong closing ratio.
  • Representing Allstate Auto Insurance

Appointment Setter – Solar Campaign

Infinitum Media
Lahore
01.2023 - 01.2024
  • Company Overview: Representing SunRun Solar
  • Scheduled solar consultation appointments for potential U.S. homeowners.
  • Used CRM tools to manage and follow up with leads effectively.
  • Maintained daily performance benchmarks and contributed to campaign success.
  • Representing SunRun Solar

Sales & Support – SEO Services Campaign

Quality Resource Group
Lahore
01.2021 - 03.2022
  • Contacted U.S. small business owners to offer SEO and Google Ads services.
  • Helped clients set up websites and digital marketing strategies.
  • Focused on driving online visibility and lead generation for businesses.

Fuel Card Customer Support – MSMT Campaign

TransData
Lahore
01.2020 - 01.2021
  • Provided fuel card approval codes to truck drivers across the U.S.
  • Managed logistics support via inbound and outbound calls under time-sensitive conditions.
  • Ensured service accuracy and prompt customer assistance.

Customer Service Representative

TransData
Lahore
01.2019 - 12.2020
  • Addressed general customer service queries for various U.S.-based clients.
  • Resolved complaints and followed up on customer needs promptly.
  • Delivered consistently high satisfaction scores from call audits.

Education

Bachelor of Science - Computer Science

National College of Business Administration & Economics (NCBA&E)
Lahore, Pakistan
01.2023

Intermediate - Computer Science

Punjab College Johar Town Campus
Lahore, Pakistan
01.2018

Matriculation -

Board of Intermediate & Secondary Education (BISE)
Lahore, Pakistan
01.2016

Skills

    SKILLS
  • Outbound Sales & Cold Calling
  • CRM Tools (HubSpot, Zoho, Salesforce)
  • Google Ads & SEO Fundamentals
  • Lead Generation & Appointment Setting
  • Health Campaigns (COVID-19 Kits)
  • Communication & Persuasion
  • Remote Work Collaboration Tools

  • Sales strategy development
  • Customer relationship management

Timeline

Auto Insurance Broker (USA) / Covid-19 Kits Campaign

Elite Techlogix
01.2023 - 01.2024

Appointment Setter – Solar Campaign

Infinitum Media
01.2023 - 01.2024

Sales & Support – SEO Services Campaign

Quality Resource Group
01.2021 - 03.2022

Fuel Card Customer Support – MSMT Campaign

TransData
01.2020 - 01.2021

Customer Service Representative

TransData
01.2019 - 12.2020

Bachelor of Science - Computer Science

National College of Business Administration & Economics (NCBA&E)

Intermediate - Computer Science

Punjab College Johar Town Campus

Matriculation -

Board of Intermediate & Secondary Education (BISE)

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