HubSpot
Shahzaib Rehman
Business Development Representative & Manager
Lahore,PB
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of tasks. Natural leader experienced in driving great team successes by coaching and motivating team members to increase financial profitability and customer satisfaction. Excellent interpersonal skills, to work well with others, in both supervisory and support staff roles. Motivated to learn, grow and excel.
Overview
7
7
years of professional experience
9
9
years of post-secondary education
1
1
Certification
Work History
Business Development Manager
Onekode
10.2023 - 04.2024
- Used CRM tool (HubSpot) to track leads and clients progress. Developed pipelines for the team. Trained the team in regards to the use of the software.
- Established sales department from scratch and trained employees with no prior sales experience.
- Conducted interviews and recommended candidates to Human Resource and CEO.
- Worked and trained my team on LinkedIn Sales navigator, Apollo, Bubble.io and Upwork to generate B2B and B2C leads.
- Mentored team members in effective sales techniques, fostering a high-performance culture within the organization.
- Operated on Upwork and Bubble.io to send proposals to clients.
- Collaborated closely with marketing team to develop targeted campaigns to help generate high-quality leads for the sales pipeline.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Delivered compelling sales presentations to prospective clients, highlighting the unique value proposition of our products and services.
- Kept meticulous client notes and updated account information in company databases.
- Strengthened client relationships, conducting regular follow-up meetings to ensure satisfaction and uncover additional needs.
- Diversified revenue streams by exploring and launching into new geographic markets.
- Coordinated with product development teams to ensure offerings met market demands and client expectations.
- Improved sales team performance with targeted training programs focused on advanced sales techniques and product knowledge.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Identifies and developed KPI's to track progress.
BDC Agent and Technical Automation Specialist
Beyond Creative LLC
11.2022 - 09.2023
- Worked on emailparser.com, Zapier and DealerLeadPro to setup client accounts for automation.
- Identified issues, analyzed information and provided solutions to problems.
- Learned and adapted quickly to new technology and software applications.
- Made average of 50 outbound calls per day.
- Handled inbound leads via phone and internet and directed to appropriate contact.
- Worked with multiple Harley-Davidson dealerships including Laidlaws Harley-Davidson, Caliente Harley-Davidson and Down Home Harley-Davidson.
- Worked with other dealerships, most notably Basecamp Motorsports.
- Worked on eLeads, DealerLeadPro and Ring Central.
- Worked with dealerships sales department to develop sales strategies and techniques.
- Identified and solved problems with minimal guidance to minimize disruptions to business.
- Generated leads and established relationships with potential customers through outbound telephone calls.
- Asked relevant questions to assist customers with selecting needed or requested products and services.
- Educated customers on product and service benefits, explaining features and answering questions.
- Overcame objections using friendly, persuasive strategies.
- Followed up with customers to confirm satisfaction with purchases and resolve last-minute issues.
- Documented customer interactions and transactions, maintaining accurate records of all dealings.
- Set up appointments with interested customers according to schedule availability.
- Worked flexible hours across night, weekend and holiday shifts.
Digital Maketing Executive & CRM
University of South Asia
05.2022 - 11.2022
- Formulated influencer marketing strategy.
- Blog writing & publishing on Word Press.
- Organic research on social media platform.
- Social media audit.
- Community management.
- Created content for Instagram Reels.
- Trainer (content writing).
- Worked on Twitter trends.
- Created content for Twitter trends. Wrote tweets for official page of the organization.
- Created proposals for chinese companies.
- Monitored social media work.
- Updated work on Google sheets.
- Worked in sales department (outbound/inbound calls)
- Handled 30-40 calls per day to address customer inquiries and concerns.
- Collaborated with team members to achieve target results.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
- Prepared variety of different written communications, reports and documents.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Made customers aware of current and new programs and services.
- Managed department call volume calls per day and coordinated department schedules to maximize coverage during peak hours.
Business Owner/Operator
Dry Fruit Hub
10.2020 - 08.2022
- Oversaw end-to-end business processes to maintain proficiency and profitability.
- Served as primary point-of-contact with suppliers and contractors to achieve inventory expectations.
- Served as principal stakeholder over organization's complete operations.
- Fostered CRM initiatives by promoting environment of interpersonal communication and customer service.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Evaluated suppliers to maintain cost controls and improve operations.
- Studied market to determine optimal pricing of goods and capitalize on emerging opportunities.
- Conducted target market research to discover customer needs and analyze competitor trends.
Content Writer
Freelance
06.2019 - Current
- SEO content writer.
- Creative content writer.
- Web content writer.
- Copy writing.
- On site/off site blogs.
- Utilized exceptional writing, editing and proofreading skills to produce engaging and error-free content.
- Edited and proofread content to confirm proper grammar, quality and consistency.
- Produced original, creative content for promotional advertisements and marketing materials.
- Wrote advertising material for use by publication, broadcast or internet media to promote sale of goods and services.
Intern
Bit Bricks Pvt Ltd.
06.2017 - 09.2017
- Searched tenders for the company.
- Met different clients and attended meetings.
- Sorted, organized and maintained files.
- Completed research, compiled data and assisted in timely reporting.
Education
O'Levels
Beacohouse School System
Peshawar, Pakistan 09.2010 - 05.2012
A'Levels
Beaconhouse School System
Peshawar, Pakistan 09.2012 - 05.2014
ACCA - Accounting
SKANS School of Accountancy
Lahore, Pakistan 04.2016 - 12.2017
BBA - Marketing & Management
University of South Asia
Lahore, Pakistan 09.2018 - 06.2022
Skills
Business Development
Cold calling
Lead Generation & Qualification
Trainer
Team Management
Criticial Thinking
Software
LinkedIn Sales Navigator
UpWork
Zapier
DealerLead Pro
ELeads
Email parser
Apollo
Bubbleio
Ring Central
Languages
English, Urdu, and Pashto
Certification
Lean in Management
Timeline
Business Development Manager
Onekode
10.2023 - 04.2024
BDC Agent and Technical Automation Specialist
Beyond Creative LLC
11.2022 - 09.2023
Digital Maketing Executive & CRM
University of South Asia
05.2022 - 11.2022
Business Owner/Operator
Dry Fruit Hub
10.2020 - 08.2022
Content Writer
Freelance
06.2019 - Current
BBA - Marketing & Management
University of South Asia
09.2018 - 06.2022
Intern
Bit Bricks Pvt Ltd.
06.2017 - 09.2017
ACCA - Accounting
SKANS School of Accountancy
04.2016 - 12.2017
A'Levels
Beaconhouse School System
09.2012 - 05.2014
O'Levels
Beacohouse School System
09.2010 - 05.2012
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