Shahzaib Matloob
Total Quality Systems
Wah, Punjab,PB
12
years of professional experience
Project Manager directing scope, schedules, budgets, resources, and stakeholder updates across banking and quality-led projects, managing 6+ projects at once and $250K+ budgets. Leads risk evaluation, troubleshooting, and quality assurance and control while keeping delivery aligned with organizational goals. Combines banking operations knowledge with presentations, team coordination, and decision-making under pressure.
Work History
Project Manager
2 Years 11 Months- Track 5 project scope reviews weekly to keep deliverables aligned with priorities.
- Maintain project timetables and adjust milestones when dependencies or priorities shift.
- Coordinate teams and resources across groups to keep work moving efficiently.
- Communicate project progress clearly to stakeholders and surface issues early.
- Evaluate risks and troubleshoot problems before they affect delivery or quality.
- Lead Quality Assurance and Control activities to support consistent project outcomes.
- Gained experience of different global certifications and certification bodies.
Operations Manager
1 Year 11 Months- Monitored 10 monthly compliance checks across branch operations to support KYC/AML policy adherence.
- Supervised over-the-counter branch services, coordinating front-line staff and maintaining smooth daily customer flow.
- Managed trade business activities by following procedures and reinforcing risk and compliance controls.
- Processed customer requests and complaints accurately, resolving issues promptly and protecting service quality.
- Submitted regulatory reports on time to avoid non-compliance and support bank-wide accountability.
- Aligned branch work with interdepartmental service-level agreements, coordinating compliance requirements across teams.
Manager Certifications
2 Years 4 Months- Scheduled and restructured 18 audits monthly within relevant time frames to support timely compliance review.
- Conducted 5 quality standards checks weekly across organizational quality control and quality assurance processes.
- Coordinated quality audits against relevant standards and documented findings for follow-up action.
- Responded to organizations with clear, courteous communication on audit requirements and quality matters.
- Delivered training sessions to relevant personnel when quality gaps or process updates required reinforcement.
- Maintained client relationships through professional, socially oriented follow-up and service-minded communication.
- Strengthened quality assurance practices by mastering control procedures and supporting consistent organizational compliance.
Customer Services Officer
1 Year- Managed cash transactions 60+ times daily accurately across large and petty-cash dealings.
- Resolved customer queries and complaints 20+ times weekly with prompt, courteous service.
- Supported ATM card services and other banking facilities, resolving service requests efficiently.
- Processed gold and other loan applications while maintaining complete, organized files.
- Handled account opening and voucher processing, meeting documentation and compliance requirements.
- Explained banking products and services to customers, improving understanding and service confidence.
- Maintained accurate files and records to support smooth branch operations.
Verifications Officer
1 Year 1 Month- Provided 5 customer guidance sessions weekly on relevant offerings and service options.
- Reviewed 100+ business records monthly to verify operational activity and spot inconsistencies early.
- Recorded business cash flows and tracked customer traffic to support daily verification reviews.
- Cross-checked customer and business details carefully to confirm accuracy and reduce verification errors.
- Maintained customer confidentiality while handling sensitive verification information.
- Built local relationships and expanded public relations across the area to strengthen community trust.
Human Resource Officer
1 Year- Compiled 40+ payroll data sets weekly by organizing leave, working-hour, and bank account information.
- Maintained 10 employee records monthly, updating contact details and employment forms in internal databases.
- Screened resumes and application forms to identify qualified candidates for open roles.
- Scheduled and confirmed interviews, coordinating candidate communications and calendar follow-up.
- Conducted employee surveys to gather feedback on workplace experience and internal concerns.
- Prepared HR reports comparing training budgets by department to support planning and review.
- Addressed employee questions about benefits and distributed company policies in digital and printed formats.
Education
Master of Business Administration - Management
- Thesis: Positive Organizational Behaviour and Employee Empowerment impact on Employee Motivation with the mediating effect of Perceived Employee Performance
Bachelor of Business Administration - Business Administration and Management
D.Com - Banking and Finance
Matric - Computational Science
Skills
Project scope management
Budget management
Stakeholder communication
Training coordination
Performance reporting
Microsoft Project
KPI dashboarding
SOP development
Process mapping
Quality assurance
Audit coordination
Compliance management
Risk assessment
Process improvement
Root cause analysis
Lean Six Sigma Green Belt
Internal control testing
Business continuity planning
Change management
Timeline
Project Manager
Total Quality Systems
12.2023 - CurrentRead More
Operations Manager
Apna Micro Finance Bank Ltd.
01.2022 - 12.2023Read More
Manager Certifications
NQA – Pakistan
08.2019 - 12.2021Read More
Customer Services Officer
NRSP Micro Finance Bank Ltd.
08.2018 - 08.2019Read More
Verifications Officer
Apna Micro Finance Bank Ltd.
07.2017 - 08.2018Read More
Human Resource Officer
Toyota Azad Motors
08.2014 - 08.2015Read More
Foundation University
Master of Business Administration from Management
Read More
Mirpur University of Science and Technology
Bachelor of Business Administration from Business Administration and Management
Read More
T.E.V.T.A
D.Com from Banking and Finance
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Rawalpindi Board
Matric from Computational Science
Read More