Social work
Shahzaib Khan
Sales & Support Expert
Summary
DHA Suffa University graduate with a BBA in Marketing. Passionate about sales and marketing, I bring enthusiasm and a commitment to making a difference within organizations through my skills and dedication. With a proven track record of Sales and Leadership, I am confident in my ability to contribute significantly and be a valuable asset to your organization
Overview
3
3
years of professional experience
4
4
Certifications
Work History
Customer Support Executive
EZhire-Rental Cars On Demand
08.2023 - Current
- eZhire is a rental car application operating in UAE and other GCC countries
- Listened to customers' questions and concerns to provide answers or responses.
- Built strong relationships with field operations team to support business development opportunities and improve service.
- Dealing customers through inbound/outbound calls
- Mentored junior team members to enhance their skills and improve overall team performance.
- Participated in ongoing professional development opportunities to stay current on industry trends and best practices for exceptional customer service delivery.
- Supported sales efforts through upselling products or services when appropriate during customer interactions, contributing to revenue growth.
Head of Sales
Al-Meraaj Marketing
02.2023 - 08.2023
- Top most Leading Real Estate marketing firm working in commercial residential properties
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Customer Consultancy
- Managing Team and make sure sales operations are going smoothly
- Generating leads and make sure that it converts to the customers
- Maintaining monthly sales schedule and performances
- Dealing customers in-house and following up on them.
- Guiding customers and team fully about the product
- Arranging site visits and having outdoor meetings as well
- Gathering customers through social media promotion and ads
- Guiding team about Cold calling and how to negotiate with the customer
Customer Support Representative
ABS International
03.2021 - 07.2023
- Manages shipment services internationally
- Making sure shipment works smoothly
- Co-ordinates respondent to dispatch department
- Providing support to customers via Emails,Calls(inbound & outbound)
- Dealing via CRM Support system
- Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
- Recommended solutions to complex situations through research and critical thinking and escalated customer to supervisor for enhanced support.
- Shared strategic insights with interdepartmental teams regarding customer experience and service-related trends to improve service delivery.
- Contributed ideas and practical solutions to support process improvement efforts.
- Connected with customers to address questions and resolve issues through phone and email.
Customer Support Executive
EZhire-Rental Cars On Demand
08.2021 - 12.2022
- eZhire is a rental car application operating in UAE and other GCC countries
- Listened to customers' questions and concerns to provide answers or responses.
- Built strong relationships with field operations team to support business development opportunities and improve service.
- Dealing customers through inbound/outbound calls
- Dealing with customers via CRM system
- Dealing customers through chats/Emails.
- Converting customers though leads
- Make sure customers have a smooth experience
- Represented Call Centre Department as a Employee Voice Representative
- Meeting daily, weekly and monthly sales targets
Education
BBA - Marketing
DHA Suffa University
Karachi,Sindh,Pakistan. 08.2016 - 2021.02
Intermediate - Engineering (Pre-Engineering)
Govt Degree Science And Commerce College
Karachi,Sindh,Pakistan 08.2012 - 2014.08
Matriculation - Computer Science
The Educators (Renaissance Campus)
Karachi,Sindh,Pakistan 03.2010 - 2012.04
Skills
Business development and planning
Certification
Certification Of Appreciation [Recognition of Outstanding contribution], [Al-Meraaj Marketing]
Interests
Music
Reading
Cricket
Timeline
Customer Support Executive
EZhire-Rental Cars On Demand
08.2023 - Current
Certification Of Appreciation [Recognition of Outstanding contribution], [Al-Meraaj Marketing]
05-2023
Head of Sales
Al-Meraaj Marketing
02.2023 - 08.2023
Customer Support Executive
EZhire-Rental Cars On Demand
08.2021 - 12.2022
Customer Support Representative
ABS International
03.2021 - 07.2023
Training on Winning Interviews & CV Building
11-2018
Certified [Workshop on HR Practices], [DHA SUFFA UNIVERSITY] - [25 Oct'2018]
10-2018
[Personal Effective Mentoring Program P.E.M.P], [Training & Consultancy services] - [12 &14 Oct]
10-2017
BBA - Marketing
DHA Suffa University
08.2016 - 2021.02
Intermediate - Engineering (Pre-Engineering)
Govt Degree Science And Commerce College
08.2012 - 2014.08
Matriculation - Computer Science
The Educators (Renaissance Campus)
03.2010 - 2012.04
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