SHAHZAD KHALID
IT Technician
51 HEYBARNES ROAD, BIRMINGHUM,BIRMINGHUM
Summary
Versatile IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures. Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues. Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
Work History
IT Technician
SUPERIOR LAW COLLEGE
Lahore, Pakistan
11.2017 - 11.2021
- Collaborated with cross-functional teams on various projects, ensuring seamless integration of IT solutions.
- Optimized server capacity by consolidating resources and virtualizing servers where necessary.
- Evaluated emerging technologies and recommended strategic investments that aligned with organizational goals.
- Developed custom applications to automate routine tasks, saving time and increasing productivity levels within the organization.
- Streamlined helpdesk operations through the development of efficient ticketing systems and workflows.
- Maintained 24/7 availability for critical system support issues ensuring minimal disruption to day-to-day operations.
- Developed and implemented measures and procedures to protect IT systems from cyber threats
- Evaluated emerging technologies for potential implementation within the organization, keeping abreast of industry trends to maintain a competitive edge in IT services provided by the company.
- Improved network efficiency by optimizing configurations and implementing necessary updates.
- Maintained office PCs, networks and mobile devices.
- Evaluated emerging technologies for potential implementation within the organization, keeping abreast of industry trends to maintain a competitive edge in IT services provided by the company
- Conducted regular preventive maintenance on hardware equipment, prolonging lifespan while minimizing unexpected failures
- Increased cybersecurity measures by conducting regular vulnerability assessments and applying critical patches as needed.
- Increased cybersecurity measures by conducting regular vulnerability assessments and applying critical patches as needed
- Participated in planning sessions for IT projects, contributing technical expertise to ensure successful project outcomes
- Improved network efficiency by optimizing configurations and implementing necessary updates
- Reduced system downtime by proactively monitoring and addressing potential issues in a timely manner
- Implemented data backup strategies to ensure business continuity during unforeseen events or disasters
- Completed detailed reporting on work activities, providing management with insights into IT operations and opportunities for improvement
- Supported the roll-out of company-wide digital transformation initiatives through effective change management strategies
- Streamlined IT support processes, resulting in increased productivity within the department
- Developed and documented standard operating procedures for consistent IT service delivery across the organization
- Maintained servers and systems to keep networks fully operational during peak periods
- Developed and implemented preventive maintenance procedures
- Configured and tested new software and hardware
- Offered assistance in implementing and developing training programs
- Researched and identified solutions to technical problems
- Delivered end-user training on various IT tools and platforms, promoting self-sufficiency among staff members
- Contributed ideas for process improvement during team meetings, leading to more efficient workflows within the department
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible
- Managed inventory of hardware and software assets, ensuring proper allocation and maintenance throughout their lifecycle
IT OFFICER
Superior Law College Lahore, PAKISTAN
Lahore, Pakistan
01.2014 - 10.2017
- Worked well in a team setting, providing support and guidance.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Organized and detail-oriented with a strong work ethic.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Passionate about learning and committed to continual improvement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Created comprehensive documentation on IT policies, procedures, and troubleshooting guides for easy reference by staff members
- Optimized server capacity by consolidating resources and virtualizing servers where necessary
- Upgraded outdated systems with modern technology, enhancing overall performance and reliability
- Maintained 24/7 availability for critical system support issues ensuring minimal disruption to day-to-day operations
- Developed and maintained company intranet, streamlining internal communication processes
- Implemented disaster recovery plans to minimize downtime during critical situations
Education
Bachelor of Science - Computer And Mathmatics
Islamia College Civil Lines Lahore
Lahore, Pakistan 08.2012 - 06.2014
Skills
Hardware Installation
undefinedTimeline
IT Technician
SUPERIOR LAW COLLEGE
11.2017 - 11.2021
IT OFFICER
Superior Law College Lahore, PAKISTAN
01.2014 - 10.2017
Bachelor of Science - Computer And Mathmatics
Islamia College Civil Lines Lahore
08.2012 - 06.2014
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