Shahzad Ahmad
Professional Hotelier
Gujar Khan, Punjab,PB
Summary
- Enthusiastic Sales & Marketing Manager adept at working with colleagues and customers of all backgrounds. Team builder and clear communicator with strong problem solving and planning skills.
- Implements strategic and tactical marketing campaigns to drive engagement and sales. Bringing solid history of success in boosting program operations efficiency, conversion rates and performance. Well-versed in both online and traditional marketing approaches.
- Dedicated hospitality professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
29
29
years of professional experience
2
2
Languages
Work History
Senior Sales Manager
Ramada By Wyandham Islamabad
02.2022 - Current
- Enhance brand visibility and positioning through innovative marketing campaigns.
- Led a team of marketing professionals to deliver high-quality campaigns on time and within budget.
- Utilized market trends and target audience statistics to effectively and appropriately market products.
- Managed social media accounts for optimal audience engagement and increased online presence.
- Developed creative briefs for internal designers, ensuring alignment with overall marketing objectives and brand guidelines.
- Conducted thorough competitor analysis to inform business decisions and maintain a competitive edge in the market.
- Negotiated contracts with external partners for optimal pricing structures that benefited both parties involved.
- Established meaningful partnerships with complementary businesses leading to mutually beneficial results.
- Optimized marketing budgets by reallocating resources to high-performing channels and campaigns.
- Drove revenue growth by identifying gaps in the market and developing tailored solutions to meet customer needs.
- Enhanced online presence through a focused digital marketing strategy including SEO, SEM, social media, and email campaigns.
- Streamlined sales processes for improved efficiency and increased revenue generation.
- Launched new products successfully through well-executed promotional events and media coverage.
- Coordinated cross-functional teams to ensure successful execution of marketing initiatives.
- Implemented data-driven strategies to improve lead generation, conversion rates, and overall sales performance.
- Developed comprehensive marketing plans with a focus on customer acquisition and retention.
- Managed sales promotions and marketing strategies on major social media sites.
- Increased brand visibility by implementing strategic marketing campaigns and targeted advertising.
- Forecasted sales and established processes to achieve sales objectives and related metrics.
- Produced strong revenue numbers and continued promotional success with continued coaching of sales and marketing teams.
- Performed competitive analyses and adjusted sales and marketing strategies accordingly.
- Directed canvassing plans to facilitate consistent, high-quality appointments for sales representatives.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Organized promotional events and interacted with community to increase sales volume.
- Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
- Developed compelling presentation decks to gain approval for ideas and communicate results.
- Facilitated business by implementing practical networking techniques.
- Delivered recommendations to long-term accounts to promote brand awareness to key audience.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Enhanced company reputation through successful public relations initiatives and positive media coverage.
Resident Manager
Shangrila Hotels & Resorts
09.2017 - 12.2022
- Supervised efficiently entire process of (project) from refurbishment till operational
- Ensuring that all health and safety requirements are met for each department
- Managing and motivating team, conduct OJT (on job trainings)
- Ensuring that all staff within each department is adequately trained and developed in line with company policy, implementation of SOP (Standard Operational Procedure)
- Hold regular briefings and meetings with all head of departments
- Recruitment and selection of team and management of employee relations issues with the support of the human resources department
- Guiding and directing the team to ensure consistency of standards, performance and service delivery
- Building relationship between other corporate accounts for exploring further opportunities beneficial for the hotel business.
Unit Manager
Avari Express Islamabad
09.2014 - 10.2016
- Complete all daily administration tasks as required
- Deal with customer complaints in a professional manner
- Duty manager has to ensure all operations of the properties
- Delivery of excellent customer service, at all times, ensuring guests, comfort and safety
- Provide personalized greeting and maintain professional upright posture
- Deal with all enquires in a professional and courteous manner, in person, on the telephone or via e-mail
- Propose and implement effective marketing strategies to maximize room occupancy levels
- Monitor and oversee maintenance issues relevant to your area and liaise third-party contractors as required
- Be accountable for all relevant product delivery and stock management, including setting stock levels, checking, counting, storage, reconciliation and loss investigation
- Manage and maintain effective and efficient use of all reception equipment and hotel systems, in line with company policy
- Control and manage all new credit application accounts, sales ledger management and payment administration
- Provide reports, as required, for hotel management
- Always adhere to all company policies and procedures
- Report any security issues to the General Manager immediately.
Club Floor Manager
Holiday Inn Lahore
07.2001 - 09.2003
- Supervise entire check in/ checkout operation carrying out on club floor
- Preparation of same day forecast & next day forecast
- Making rooms availability and block the rooms according to reservations and check-in all arrivals and update data in system
- Supervise smooth check out process, and keep update record of late-departures/early-departures/ no shows/ cancelled reservation/ airport pick & drop
- Specifically deal with the VIPs or guests coming with standing instruction and provide VIP protocol, e.g
- Selection of room category, preparation of room and placing VIP amenities set-up accordingly
- Provision of smooth express check-in facility
- Making staff duty roaster.
Senior Front Desk Officer/Night Auditor
Marriott Hotel Islamabad
01.1996 - 04.2000
- Preparation and updating in-house guest billing for frequent guest check out
- Guest check out is the main responsibility with the high standard of services, as it is the last impression of hotel services
- Handling of cash and credit transactions carried out against guest bills, banquet functions, outside catering, health club
- Handling of traveler's checks, credit cards and cards approval terminals, credit approval letters, foreign currency conversion, safe deposit lockers, book all other departments revenue, e.g
- Banquet, outside catering, fitness club, mini bar, and PABX
- After complete night audit charge room rates accordingly to all occupied rooms with the coordination of front office
- Charge day rate, previous night rate, and charge late check out and no show charges to guest bills accordingly
- Rectify errors in billing ledgers and make corrections
- Preparations of all departments' revenue sheets and preparation of final day-end revenue report.
Education
MBA -
College of E-Commerce USA Islamabad Campus
Graduation - undefined
University of Punjab Lahore
Skills
Rapport and relationship building
Extra Qualifications
- Short Hand
- Typing (typing speed 80 wpm)
- Having Saudi Driving License
Futuregoalsandcareerplans
With a proven track record at Middle Management level, my goal is to pursue a career of excellence, through a challenging environment that encourages continuous learning, creativity and provides exposure to new ideas and stimulates personal and professional growth.
Personal Information
- Passport Number: JM1150082
- Father's Name: Ejaz Ahmed
- Nationality: Pakistani
- Marital Status: Married
Trainingsattended
- Attended various Customer Services Skills and Services Development programs conducted by Marriott Hotel Islamabad Pakistan.
- Attended Customer Services Skills & Trouble shooting training program conducted by hotel "Holiday Inn" Lahore, Pakistan
Awards
Islamabad Marriott Hotel, Appreciation Letter, Received an award from the General Manager (Mr.Qasim Jaffery) Marriott Hotel Islamabad, in recognition of my successful Contribution to OIC Summit held at Islamabad Marriott Hotel from 22nd to 24th March 1997.
Timeline
Senior Sales Manager
Ramada By Wyandham Islamabad
02.2022 - Current
Resident Manager
Shangrila Hotels & Resorts
09.2017 - 12.2022
Unit Manager
Avari Express Islamabad
09.2014 - 10.2016
Club Floor Manager
Holiday Inn Lahore
07.2001 - 09.2003
Senior Front Desk Officer/Night Auditor
Marriott Hotel Islamabad
01.1996 - 04.2000
MBA -
College of E-Commerce USA Islamabad Campus
Graduation - undefined
University of Punjab Lahore
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