Shahzad Ahmad
Customer Relation Manager
Lahore
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Customer Relation Manager] position. Ready to help team achieve company goals. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
17
17
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Aftersales Manager
Atlas Honda Ltd
Lahore
04.2020 - Current
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
Customer Relationship Manager
Atlas Honda Ltd
Lahore
10.2005 - 03.2020
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Reinforced established quality control standards and followed procedures for optimal customer interactions.
- Created activities and engagements to enhance customer experience, knowledge and patronage.
- Made customers aware of current and new programs and services.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Managed customer relations on ongoing basis to maximize customer retention.
- Delivered superior customer service to strengthen relationships and drive future business revenue.
Education
BBA - Marketing
Virtual University
Lahore 09.2014 - 10.2017
Skills
Business administration
Certification
Certified [Customer Relation Manager], [Honda Motor] - [2018]
Cricket , Adventure Movies
1-Love Cricket on all formats.
2-Adventure Movies
Timeline
Aftersales Manager
Atlas Honda Ltd
04.2020 - Current
Certified [Customer Relation Manager], [Honda Motor] - [2018]
03-2018
BBA - Marketing
Virtual University
09.2014 - 10.2017
Customer Relationship Manager
Atlas Honda Ltd
10.2005 - 03.2020
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