Shahzad Raza
Khanewal, Punjab
Summary
Driven by a results-focused approach, I leveraged my customer service and creative thinking skills at National Savings Bank to enhance customer satisfaction and loyalty. My tenure at St. Vincent's High School and Hussein Sugar Mills Ltd. further honed my expertise in cross-selling and goal planning, significantly contributing to organizational success.
Overview
17
17
years of professional experience
Work History
Counter Dealing
National Savings Bank
Khanewal, Punjab
10.2015 - Current
- Handled customer complaints professionally, resolving issues promptly and maintaining customer loyalty.
- Warmly welcomed customers upon approaching counter and placing orders.
- Provided expert product knowledge to assist customers in making informed decisions about their purchases.
- Increased customer satisfaction by providing efficient and friendly service at the counter.
Computer Instructor
St. Vincent's High School
Mian Channu (Remote)
09.2011 - 08.2015
- Collaborated with colleagues to develop interdisciplinary projects that incorporated technology, enhancing student learning across subjects.
- Managed classroom behavior by implementing consistent policies and procedures, creating a positive learning environment for all students.
- Implemented innovative teaching methods, improving overall student engagement and understanding of complex topics.
- Served as an advisor for the school''s robotics club, supporting students in developing technical skills outside of regular class hours.
Accounts Assistant
Hussein Sugar Mills. Ltd.
Jaranwala, Punjab
11.2007 - 04.2010
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Performed administrative and clerical duties such as word processing, data entry, faxing and copying.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
Education
MBA - Accounting And Finance
Virtual University Of Pakistan
Lahore, Punjab, Pakistan09.2013
Bachelor of Commerce - Commerce
University of The Punjab
Faisalabad, Punjab08.2007
Skills
- Customer Service
- Product Promotion
- Cross-selling expertise
- Goal Planning
- Creative Thinking
- Cash Handling
Languages
Urdu
Native language
English
Advanced
C1
Timeline
Counter Dealing
National Savings Bank
10.2015 - Current
Computer Instructor
St. Vincent's High School
09.2011 - 08.2015
Accounts Assistant
Hussein Sugar Mills. Ltd.
11.2007 - 04.2010
MBA - Accounting And Finance
Virtual University Of Pakistan
Bachelor of Commerce - Commerce
University of The Punjab