SHAHRUKH KHAN
Summary
Experienced with planning and executing comprehensive project plans. Utilizes strong leadership and organizational skills to guide teams and ensure project milestones are met. Track record of implementing efficient processes and achieving project goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Project Manager
Midlink360
11.2024 - Current
- Managing local and international client projects across IT services, including cloud services, network infrastructure, desktop support, and office renovation.
- Coordinating with design and development teams to deliver solutions on time and within scope.
- Handling client communications, defining scope of work, and using agile methodologies for efficient project delivery.
- Exploring upsell and cross-sell opportunities with existing clients to drive additional revenue.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
Sales & Support Manager
Chroma Solutions
03.2023 - 10.2024
- Managed client projects and communication for services like website development, digital marketing, logo design, and SEO.
- Responded to leads from social media campaigns and closed deals effectively.
- Ensured successful project delivery and client satisfaction.
- Developed solutions to sales challenges and maximized business opportunities.
- Communicated progress of monthly and quarterly initiatives to internal and external sales teams.
- Established strong relationships with key clients by regularly conducting business reviews and ensuring their needs were met throughout their customer journey.
- Improved lead generation processes by collaborating with marketing on targeted campaigns that resulted in a higher conversion rate.
- Enhanced customer satisfaction through timely resolution of issues and proactive communication with clients.
Partner Support
Daraz
12.2022 - 02.2023
- Guided sellers on platform usage including store optimization, product listing, and product QA.
- Delivered first-contact resolutions and created support tickets for complex issues.
Team Lead
Marc IT Digital Studio
06.2022 - 08.2022
- Led a 5-member team managing 3 social media clients.
- Built 2 Shopify e-commerce stores and ensured end-to-end content management.
- Coordinated between clients and designers for timely deliveries.
Data Entry Executive
Express News (EdTech Project)
08.2021 - 02.2022
- Performed academic data entry for digital learning platforms.
- Managed backend data entry using CMS and developed storyboard content on Miro.
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
Sales Development Representative
ApexChat
02.2018 - 10.2018
- Researched quality leads and updated CRM records.
- Performed daily email marketing campaigns on curated leads.
Education
Bachelor of Business Administration - Marketing
Karachi Institute of Economics And Technology (PAF KIET)
Karachi, Sindh, Pakistan01.2020
Intermediate - Commerce
Govt. Degree College Gulshan-e-Iqbal
01.2014
Matriculation - Science
Jasmine Care School
01.2013
Skills
- Customer Support Skills: Excellent client-handling abilities, live chat support, issue resolution, onboarding guidance, and after-sales service
- Project Management Tools: Trello, Jira, Mondaycom, Asana, Bitrix24, Corteza
- Project Methodologies: Agile & Waterfall
- Client Relationship Management & Team Coordination
- Sales Strategy & Lead Generation
- Website & E-commerce Development: Shopify, Odoo Website Development
- Digital Marketing
- CRM Platforms: Agile CRM, Tawkto
- Email Marketing Platforms: Mailchimp, Klaviyo, MailerLite, MixMax
- Communication & Collaboration: Strong written/verbal communication, stakeholder coordination
- Research Tools: Jungle Scout, Helium10
- Creative Tools: Miro, CMS, Canva
Certification
- Talent Hunt Certificate
- Participation in INCISIVE Canvas for Imagination
- Delegate, MUNSK (Model United Nations Sukkur), IBA Public School – 2017
- Participant, NRCBM 2016 – National Research Conference on Business Management
Timeline
Project Manager
Midlink360
11.2024 - Current
Sales & Support Manager
Chroma Solutions
03.2023 - 10.2024
Partner Support
Daraz
12.2022 - 02.2023
Team Lead
Marc IT Digital Studio
06.2022 - 08.2022
Data Entry Executive
Express News (EdTech Project)
08.2021 - 02.2022
Sales Development Representative
ApexChat
02.2018 - 10.2018
Intermediate - Commerce
Govt. Degree College Gulshan-e-Iqbal
Matriculation - Science
Jasmine Care School
Bachelor of Business Administration - Marketing
Karachi Institute of Economics And Technology (PAF KIET)
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