Gaming
SHAHROZ AHMED KHAN
Network Technician
Karachi
Summary
Versatile IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures. Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
1
1
year of post-secondary education
3
3
Languages
Work History
Network Executive
Ossols Pvt Ltd
Karachi
03.2022 - Current
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Developed detailed plans based on broad guidance and direction.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Monitored network capacity and performance to diagnose and resolve complex network problems.
- Provided network support services for devices such as hubs, bridges, routers, and other hardware.
- Integrated data, voice and video networks for use in multi-site installations.
- Configured and troubleshot VoIP and multi-media distributed systems and platforms.
Network Technician
Ministry of Environment Water and Agriculture
Buraydah
08.2018 - 01.2022
- Installed cabling, wireless routers and telephone systems for data communications networks.
- Supported users both local and by phone with problem resolution and education.
- Maintained thorough understanding of local area and wide area networking and components.
- Provided detailed reporting on performed maintenance and repairs to support overall network health and recovery efforts.
- Collaborated with networking personnel at providers and data centers to determine origination points for faults and recover from malfunctions.
- Configured and maintained network backup and recovery procedures.
- Installed network jacks in new construction and within existing facilities.
- Troubleshot hardware and software to determine and rectify network problems.
- Replaced failed hardware in server rack systems, swapping hard disks, power supplies and other field serviceable components.
- Configured rack server network hardware considering rail depth, hardware mounting and cable routing.
- Performed necessary maintenance to support network availability.
Driver
Uber
Karachi
01.2017 - 01.2018
- Coordinated efficient routes to avoid delays and optimize schedules.
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Kept detailed mileage and fuel reports to track overall fuel costs.
IT Support Specialist
Lucky Textile
Karachi
01.2016 - 01.2017
- Created help desk tickets, troubleshot and resolved desktop issues.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process.
- Responded to faults in networks to rapidly restore connectivity and prevent unnecessary downtimes.
IT Help Desk Technician
United Mobile Ltd
Karachi
08.2009 - 01.2014
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Configured hardware, devices, and software to set up work stations for employees.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Monitored systems in operation and quickly troubleshot errors.
- Configured hardware and granted system permissions to new employees.
- Provided basic end-user troubleshooting and desktop support.
Education
Matriculation - Science
The School of Master Mind
Pakistan 01.2008 - 01.2009
Skills
Networking
Interests
Fishing
Driving
Timeline
Network Executive
Ossols Pvt Ltd
03.2022 - Current
Network Technician
Ministry of Environment Water and Agriculture
08.2018 - 01.2022
Driver
Uber
01.2017 - 01.2018
IT Support Specialist
Lucky Textile
01.2016 - 01.2017
IT Help Desk Technician
United Mobile Ltd
08.2009 - 01.2014
Matriculation - Science
The School of Master Mind
01.2008 - 01.2009
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