Shahram Khalid
Lahore
Summary
Adept at swiftly resolving issues and gathering crucial data, my tenure at Glorious Tech saw a significant enhancement in customer satisfaction. Specializing in de-escalating tense situations, my skill set combines effective communication with meticulous record-keeping, directly contributing to improved service outcomes.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Call Agent
Glorious Tech
07.2023 - 08.2024
- Handled escalated calls with professionalism, effectively de-escalating situations and finding resolutions.
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
- Maintained accurate records of customer interactions, ensuring data integrity for future reference or analysis purposes.
Education
High School Diploma -
Govt. Dyal Singh College
Lahore, Punjab, Pakistan 05.2001 -
Skills
Resolving issues
Answering questions
Data Gathering
Certification
Wordpress Developer
Timeline
Call Agent
Glorious Tech
07.2023 - 08.2024
Wordpress Developer
06-2021
High School Diploma -
Govt. Dyal Singh College
05.2001 -
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